Business Systems Analyst I at Empower Pharmacy — Remote

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation's most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we're redefining what's possible in personalized medicine and pharmaceutical manufacturing. We're proud to be recognized as one of Houston's fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025.

Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we've created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country.

At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that's transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions.

If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let's transform healthcare together.

POSITION SUMMARY

The Business Systems Analyst I accelerates performance by translating operational needs into scalable system solutions across Empower's enterprise application portfolio. This role owns requirements, configuration, testing, reporting, documentation, and issue resolution activities, escalating complexity while expanding judgment. AI serves as a force multiplier to increase analysis speed, broaden testing scale, improve documentation quality, surface insights, and strengthen decision-making without compromising controls. Operating within Empower's hyper-growth, highly regulated 503A/503B environment, the analyst protects continuity, data integrity, compliance, and user adoption as platforms evolve. Success requires strategic thinking beyond assigned tasks, disciplined execution, exceptional attention to detail, and learning agility to master new applications, processes, regulations, and AI-enabled methods. The role partners with business stakeholders, senior analysts, IT, and vendors to deliver improvements quickly, responsibly, and consistently across functions.

RESPONSIBILITIES

Business Analysis

Requirements Discovery: Partner with stakeholders to clarify business problems, workflows, controls, and desired outcomes; document complete, testable requirements and trace them through delivery. Use approved AI tools to summarize interviews, identify gaps, compare process variants, and accelerate analysis while independently validating outputs, protecting sensitive information, and ensuring fully complete requirements reflect Empower's regulated 503A/503B operations, growth priorities, patient impact, financial discipline, and practical system constraints across all enterprise platforms and functional teams. Process Mapping: Create current-state and future-state process maps that expose handoffs, decision points, data dependencies, compliance risks, and automation opportunities. Apply AI-assisted pattern recognition to analyze recurring friction, synthesize stakeholder input, and generate draft workflows, then verify accuracy with process owners. Recommend focused improvements that increase speed, quality, scalability, and control effectiveness while remaining realistic for Empower's rapidly evolving core ERP, finance, supply chain, pharmacy management, customer-facing, and internal business systems portfolio. Solution Alignment: Translate approved requirements into clear functional specifications, configuration decisions, reporting needs, and straightforward integration expectations under senior guidance. Evaluate options against business value, user experience, data integrity, regulatory obligations, and supportability. Use AI to compare alternatives, highlight dependencies, and improve decision documentation, while applying disciplined judgment to prevent unsupported assumptions. Maintain ownership of assigned scope from intake through validation, ensuring solutions align with Empower's architecture, priorities, and rapid operating cadence.

Systems Delivery

Configuration Support: Configure assigned application features, roles, workflows, reference data, and business rules according to approved requirements and established procedures. Use AI-enabled checklists and comparison methods to increase speed and consistency, while verifying every change through controlled review. Maintain accurate configuration records, respect segregation-of-duties and access requirements, and closely coordinate with experienced senior analysts and IT to ensure changes are scalable, traceable, supportable, and appropriate for Empower's highly regulated compounding pharmacy environment. Testing Excellence: Design and execute functional, regression, patch, upgrade, and user acceptance test scenarios for assigned changes, documenting evidence and defects with precision. Leverage AI to expand scenario coverage, generate edge cases, organize results, and identify patterns, but independently confirm expected outcomes and compliance relevance. Drive defects to clear resolution or escalation, protect stability and verify that delivered functionality supports business intent, data accuracy, operational continuity, and controlled deployment across affected platforms. Release Readiness: Support change management and release activities by preparing impact assessments, implementation steps, validation evidence, communications, training content, and rollback considerations. Use AI to accelerate draft materials, audience tailoring and risk summaries while maintaining human review and controls. Coordinate dependencies with business, IT, quality, and vendor partners; confirm readiness criteria; and monitor early adoption after release. Escalate emerging risks quickly to minimize disruption and sustain reliable operations during Empower's rapid growth.

Operational Partnership

Issue Resolution: Investigate assigned incidents and service requests by reproducing problems, reviewing logs and data, isolating likely causes, and documenting findings before escalation. Apply AI-assisted search, pattern analysis, and knowledge retrieval to shorten diagnosis time, while safeguarding confidential data and validating recommendations. Communicate status clearly, prioritize patient, compliance, financial, and operational impact, and help restore service quickly. Convert recurring into documented knowledge, preventive controls, test cases, or improvement opportunities for future releases. Data Reporting: Develop and validate assigned reports, queries, reconciliations, and operational metrics that enable timely, accurate decisions. Use SQL or approved reporting tools, supported by AI for query drafting, anomaly detection, and explanation generation, while independently checking logic, source lineage, completeness, and access controls. Partner with stakeholders to define meaningful measures and resolve discrepancies. Deliver transparent documentation so users understand definitions, limitations, and actions across Empower's regulated, fast-scaling business environment and systems. Knowledge Enablement: Maintain clear requirements, configuration records, test evidence, process documentation, support articles, and training materials for assigned applications. Use AI to improve drafting speed, consistency, readability, and audience-specific guidance, then verify content against actual system behavior and current controls. Support end-user training and adoption, invite feedback, and update materials as processes evolve. Build deep functional knowledge through deliberate learning, cross-functional collaboration, and post-implementation reflection, earning broader ownership and independent decision-making responsibility.

KNOWLEDGE AND SKILLS

Foundational business analysis capability, including requirements elicitation, process mapping, functional documentation, testing, change support, and disciplined follow-through across multiple stakeholder groups. Working knowledge of enterprise applications, data flows, integrations, reporting concepts, and SQL or comparable querying tools; able to learn unfamiliar platforms quickly. Practical AI fluency for analysis, documentation, testing, knowledge retrieval, and decision support, with strong validation habits, privacy awareness, and responsible-use judgment. Clear written and verbal communication, strong attention to detail, structured problem solving, adaptability, customer focus, and accountability in a fast-paced regulated environment.

EXPERIENCE AND QUALIFICATIONS

Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field, or equivalent relevant experience. 0 to 2 years of experience in business systems analysis, application support, IT operations, process improvement, or a related role. Exposure to ERP, finance, supply chain, pharmacy management, customer-facing, or other enterprise platforms is preferred; healthcare or life sciences experience is not required. Familiarity with Agile delivery, change management, testing practices, ticketing tools, data reporting, or entry-level technology certifications is beneficial.

Key Competencies:

Customer Focus: Builds trust through customer-centric solutions. Strategic AI: Guides responsible AI adoption and adaptation. Optimizes Work Processes: Drives efficiency with continuous improvement. Collaborates: Partners effectively to achieve shared goals. Resourcefulness: Secures and deploys resources efficiently. Manages Complexity: Simplifies and solves complex challenges. Ensures Accountability: Delivers on commitments with integrity. Situational Adaptability: Adjusts approach to shifting conditions. Communicates Effectively: Tailors messages to diverse audiences.

Values:

People: Empowering people defines who we are. Quality: Excellence in every product, every time. Service: Serving others is our highest purpose. Innovation: Advancing care through technology and discovery.

Employee Benefits, Health and Wellness:

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more: https://careers.empowerpharmacy.com/benefits/

Physical Requirements:

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. Employees are regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.