100000 Motorola Solutions, Inc. · Allen, TX

NextGen Operations Technician (Hybrid) at 100000 Motorola Solutions, Inc. — Allen, TX

Full-timeAllen, TX$60,000–$64,000/yearPosted 2026-07-22Apply on Workday
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Full job description

## Company Overview

Department Overview

The Network and Security Operations (NSOC) team handles 24/7 incident response for 9-1-1 emergency call handling solutions deployed within the public safety sector. Typical solutions under support include NextGen 9-1-1 call routing installations for Public Safety Answering Points (PSAP’s), network Out of Band Management Solutions (modems), and networking devices (switches, routers and firewalls).

Job Description

Location: Allen, TX (Onsite/Remote hybrid) Shift: Wednesday–Saturday, 2:00 PM – 12:30 AM CT

### The Role

We are seeking a NextGen Operations Technician to manage high-availability incident responses for our remote-hosted and Cloud-enabled operations. In this role, you will be the frontline for network surveillance, ensuring service stability and delivering technical support across multiple platforms.

Core Responsibilities & Qualifications

  • Incident Management: Triage and resolve service-impacting incidents within SLAs using ServiceNow, managing the full lifecycle of Incident, Change, and Problem management.
  • Network Surveillance: Conduct remote monitoring and event response, utilizing working knowledge of IP networking, interoperability standards, and protocols like VPN, BGP, MPLS, or SIP.
  • Technical Troubleshooting: Diagnose hardware and service errors across routers, switches, servers, and endpoints, collaborating with next-tier SMEs on complex issues.
  • Stakeholder Communication: Provide professional technical support via phone, email, and web portal, keeping stakeholders and vendors informed during critical service events.
  • Technical Literacy: Interpret network drawings (e.g., Visio) to navigate infrastructure and accelerate resolution times.
  • Professional Development: Bring or develop expertise in Cisco (CCST/CCNA), ITIL frameworks, AWS Cloud surveillance, or general telecommunications operations.
  • Operational Readiness: Hold a high school diploma (or equivalent) and maintain the flexibility to work 10-hour shifts, including schedule adjustments based on business needs.

Note: This position requires a quiet remote work environment when not onsite and the ability to work the designated swing shift.

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Target Base Salary Range: $60,000 - $64,000

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Basic Requirements

  • Minimum of a high school diploma
  • Must be able to obtain background clearance as required by government customer

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement