Senior Field Service Technician at Xylem Services USA LLC — Carterville, IL

🔧 Senior Field Service Technician

🌎 Join Xylem in the global mission to #LetsSolveWater!

As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

💧 The Role

Xylem is seeking a Senior Field Service Technician to join our team supporting customers throughout Southern Illinois, Indiana, and Tennessee.You can either be based in Carterville, IL, OR Evansville, IL, OR Nashville, TN

In this role, you'll be responsible for inspecting, maintaining, troubleshooting, repairing, and commissioning diesel-powered pumps, dewatering systems, and related equipment. You'll work directly with customers both in the shop and in the field, serving as a trusted technical expert while helping keep critical operations running efficiently.

If you enjoy solving mechanical and electrical challenges, working independently, and making a direct impact on customer success, we'd love to hear from you.

🚀 What Your Day Will Look Like

• Perform inspections, preventative maintenance, repairs, and servicing on rental fleet equipment.
• Diagnose and troubleshoot diesel engines, pumps, electrical systems, and associated equipment.
• Rebuild diesel engines, pump ends, and related components.
• Conduct advanced diagnostics utilizing computerized testing equipment.
• Support customers during equipment setup, startup, and troubleshooting activities.
• Inspect returned equipment and identify repair requirements.
• Test repaired equipment to verify performance, safety, and quality standards.
• Assist with on-site installations and equipment commissioning.
• Perform maintenance on company vehicles and shop support equipment.
• Maintain accurate service records and repair documentation.
• Participate in an on-call rotation supporting customer needs after hours.
• Champion a strong safety culture by following all company safety policies and procedures.
• Participate in Xylem Watermark volunteer and community engagement initiatives.

✅ What Makes You a Great Fit

Required Qualifications

• High School Diploma or GED.
• 2+ years of electric motors and/or deep-set turbine pumps
• Valid driver's license with a clean driving record.
• Ability to obtain and maintain a DOT Medical Card.
• Ability to obtain customer-required site clearances, including TWIC, DISA, or other customer-specific credentials as needed.

Preferred Qualifications

• Experience working with pumps, generators, dewatering systems, or rental equipment.
• Knowledge of electric motors and/or deep-set turbine pumps
• Experience diagnosing complex mechanical and electrical issues.
• Previous field service experience supporting industrial customers.

🛠️ Skills That Will Help You Succeed

• Strong mechanical aptitude.
• troubleshooting and repair.
• Electrical diagnostics and testing.
• Customer-focused mindset.
• Independent problem-solving ability.
• Excellent communication skills.
• Strong attention to detail.
• Ability to prioritize and manage multiple responsibilities.
• Commitment to safety and continuous improvement.

🌟 Why Join Xylem?

At Xylem, your work has purpose. You'll be part of a team helping solve some of the world's most important water challenges while building a rewarding career with a global industry leader.

We Offer:

✅ Competitive hourly pay / $30-35 per hour ✅ Career advancement opportunities ✅ Comprehensive medical, dental, and vision benefits from day 1 ✅ 401(k) with company match ✅ Paid time off and holidays, 20 days of PTO from day 1 ✅ Ongoing technical training and development ✅ Company-provided tools and equipment ✅ Opportunities to support local communities through Xylem Watermark

🏗️ Work Environment

This position requires working both indoors and outdoors and may involve exposure to varying weather conditions, noise, diesel equipment, and industrial environments.

Physical requirements include:

• Standing, walking, bending, kneeling, and climbing.
• Lifting and moving materials up to 50 pounds.
• Frequent travel to customer locations.
• Use of Personal Protective Equipment (PPE).
• Participation in an on-call rotation schedule.

Standard work week: 40 hours / M-F

🌊 Join the Team

At Xylem, you'll have the opportunity to make a real impact while growing your career with a company committed to innovation, sustainability, and customer success.

Apply today and help us #LetsSolveWater.