Lead Medical Assistant at The Neighborhood Clinic — Chandler, AZ

Benefits

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

The Neighborhood Clinic is a trusted family medical practice dedicated to quality healthcare throughout the country. Our mission is simple: to provide compassionate, reliable, and convenient care when people need it most. With a focus on treating patients like neighbors, we deliver personalized medical services in a welcoming environment, without the long waits or barriers often found in traditional healthcare settings. Whether it’s routine check-ups, ongoing health support, or counseling services, The Neighborhood Clinic is committed to keeping communities healthier, one visit at a time.

Core Responsibilities

• Staff Supervision & Leadership
• Directly oversee MAs and front office staff
• Create and manage daily/weekly schedules
• Handle call-outs, coverage, and staffing gaps
• Train new hires and mentor existing staff
• Conduct performance feedback and assist in evaluations
• Enforce policies and workplace standards
• Clinic Operations Management
• Open/close clinic (keyholder responsibilities)
• Ensure workflow efficiency (patient flow, wait times)
• Troubleshoot operational issues in real time
• Act as escalation point for staff and patient concerns
• Coordinate with off-site leadership or corporate teams
• Clinical Oversight
• Ensure proper clinical procedures and protocols are followed
• Maintain quality control (vitals, documentation, infection control)
• Assist providers as needed (rooming patients, procedures)
• Monitor compliance with OSHA, HIPAA, and clinical guidelines
• Administrative Duties
• Oversee inventory and medical supplies ordering
• Manage equipment maintenance and vendor coordination
• Ensure accurate charting and EMR usage
• Assist with audits and reporting metrics (if applicable)
• Patient Experience & Issue Resolution
• Handle escalated patient complaints or concerns
• Ensure high standard of care and service
• Support front desk in high-volume situations

Key Qualifications

• Certified/Registered Medical Assistant (CMA/RMA preferred)
• 3–5+ years of MA experience
• 1–2+ years in a leadership or senior MA role (preferred)
• Strong knowledge of clinical workflows and EMR systems
• Leadership, communication, and conflict resolution skills
• Ability to work independently without on-site supervision

Key Traits for Success

• Highly dependable (acts as “person in charge”)
• Decisive and calm under pressure
• Organized and proactive
• Strong interpersonal and leadership skills