Customer Service Administrative Assistant – Community Planning and Development — Denver, CO

About Our Job

What We Offer

The City and County of Denver offer competitive pay commensurate with education and experience. New hires are typically brought into the organization between $22.53 and $28.17/hourly based on experience and education. We also offer generous benefits for full-time employees which include but are not limited to:

A guaranteed life-long monthly pension, once vested after 5 years of service

457B Retirement Plan

140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year

Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed.

In this position you can expect to work three (3) days in office. For your in-office days, you can expect to work on-site at the Wellington E. Webb Municipal Office Building, 201 W. Colfax Ave., Denver, CO 80202. The anticipated work schedule for this position is: Monday through Friday between 7:00 a.m. to 4:00 p.m.

Who We Are & What You’ll Do

BUILDING COMMUNITY: Denver Community Planning and Development (CPD) is responsible for visionary city planning and ensuring safe, responsible, sustainable building. CPD regulates planning, zoning, development and maintenance of private property in Denver. We're working hard to make Denver a great place to live, work and play! www.DenverGov.org/CPD

The Department of Community Planning and Development (CPD) is seeking a highly motivated individual to join our team as a Customer Service Administrative Assistant. We offer excellent benefits with a pension plan, work/life balance, and opportunities for growth! The Customer Service Administrative Assistant will provide technical and operational support to the public, internal staff members, and other city departments/agencies while maintaining a working knowledge of relevant regulations, policies, standards, and procedures.

Key responsibilities include:

Interact with customers via phone, email, and in-person to provide general information, including project status updates.

Interpret, apply, and explain regulations, policies, standards, and/or procedures to internal/external customers based on extensive knowledge of a specialized area within a defined scope.

Review and evaluate forms, applications, computations, documents, and/or other information to determine accuracy, completeness, acceptability, or compliance based on extensive knowledge of a specialized area or legal requirements.

Determine and evaluate facts and make decisions without the benefit of direct guidance or supervisory review where the cost of correcting errors could be substantial in either time or money.

Prepare and process documents and other forms in accordance with legal precedents or other specialized/technical procedures.

Recommend improvements or solutions to problems within a range of specified, acceptable, and/or standard alternatives and technical practices.

Provide specialized information, identify problems within a defined scope, and have the authority to resolve discrepancies, and follow up on requests or complaints.

Respond to sensitive inquiries and problems related to the specialized/technical area and resolve problems by making reliable decisions.

Examine, check, and approve/reject information, and determine appropriate services within a defined scope.

What You’ll Bring

Experience tracking multiple projects at once

Excellent time/work management skills; Adaptable with flexibility to jump back and forth between tasks

Ability to communicate professionally and effectively- verbally and in writing

Excellent interpersonal and customer service skills

Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to detail

Self-motivated and motivated to help others

Problem solving skills; Analytical skills

Ability to work as part of a team to support both internal and external customers

Ability to build relationships at all levels and work with very diverse populations

Required Minimum Qualifications

Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

Experience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)

Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

Internal Candidates Only: Please note that probationary employees are not eligible to apply to open positions until they’ve successfully passed probation. Please only apply if you have already passed probation.

Application Deadline

To be considered for this position, you must include the following on your job application (upload the attachment(s) to the Resume/CV section on the My Experience tab):

Resume

This position is expected to stay open until July 29. 2026. Please submit your application as soon as possible and no later than 07/29/2026 at 11:59 PM.

About Everything Else

Job Profile

CC1503 Administrative Support Assistant IV

Position Type

Unlimited

Position Salary Range

$22.53 - $33.80

Target Pay

$22.53-$28.17/hourly based on experience and education

Agency

Community Planning & Development