Marketing Operations Manager at Kitsch LLC — Remote

### About Kitsch

We're a certified female- and minority-owned global beauty brand. What started as hair ties sold door-to-door is now in 32,000+ retailers across 92 countries — no outside capital, just hustle and good product. We make everyday essentials that make you feel exceptional.

### The Role

Marketing is our engine. Right now, it's running on heroics. This role is how it starts running on rhythm.

You'll be the operating backbone of the marketing team — half marketing ops, half chief of staff. You'll build the systems, own the numbers, and become a true force multiplier to our marketing leader. If a clean dashboard and an on-time launch give you a little thrill, keep reading.

Location: Remote — open to candidates based in the US or LATAM.

### What You'll Do

• Build a real operating cadence — weekly stand-ups, monthly reviews, quarterly planning — so the team runs on rhythm, not chaos
• Build and own the dashboard leadership actually uses: CAC, ROAS, LTV, repeat-purchase rate
• Own the launch calendar and keep every team ready — creative, e-commerce, retail, social — so nothing slips
• Run quarterly planning, track OKRs, and keep decisions moving to closure
• Manage the marketing budget, POs, and key vendor relationships
• Prep leadership meetings, capture decisions, and drive follow-through
• Find the recurring friction points and turn them into documented playbooks
• Connect marketing tightly with product, e-commerce, retail, and ops

### What You Bring

• 4–6 years in marketing ops, growth/biz ops, or a chief-of-staff role — ideally consumer, DTC, beauty, or CPG
• Hands-on experience with a modern martech stack: email/CRM (like Klaviyo), an e-commerce platform (like Shopify), and analytics/attribution tools
• Strong spreadsheet and dashboarding skills — you build models and reports without hand-holding
• Comfortable in project management tools (Asana, monday, Trello) — and in the discipline behind them
• A track record of running complex, cross-functional projects or launches from start to finish

Bonus points for:

• Beauty, hair, or CPG experience
• Omnichannel exposure across DTC and retail (Target, Ulta, Amazon, TikTok Shop)
• SQL, GA4, or a BI/attribution tool like Looker or Northbeam
• Experience scaling ops inside a fast-growth, founder-led brand