Field Service Technician at Sika AG — Austin, TX

As a dispenser technician you will provide field service to the concrete admixture sales team in the installation and support of dispensing equipment at customer locations; troubleshoot and repair equipment as necessary. The employee in this position works remotely within established policies and procedures. Sika Corporation will supply a vehicle, cell phone, tools, and necessary equipment to meet the jobs needs. On the job training is provided by Sika Corporation for this unique industry position.

Specific Responsibilities:

• Travel to customer locations to maintain and install dispensing equipment; including electrical, pneumatic, and plumbing components.
• Assemble, install, troubleshoot, service, maintain and repair dispensing equipment as needed. Assist the customer in the use and maintenance of equipment.
• Maintain inventory of equipment and parts; insure availability of all materials needed to install and maintain dispensing equipment.
• Work closely with sales team and customers to insure excellent customer satisfaction with product and service and to resolve issues.
• Act as liaison between sales personnel and customers in responding to issues and/or problems.
• Develop and prepare reports to support dispenser and technical service operations; develop and prepare weekly reports for management review of customer contact and service activity.
• Maintenance or other experience demonstrating mechanical and electrical aptitude and ability.
• Associate's Degree in mechanical or electrical technology a plus, but not required.
• Must have some working knowledge of basic electrical, pneumatic, and mechanical concepts.
• Must have the physical ability to climb ladders, lift 50lbs frequently, and bend and stretch to perform tasks.
• The ability to work flexible hours to support business and customer demands is required.
• Must be able to maintain and perform repairs on equipment.
• Must be self-motivated, manage time wisely, work independently and demonstrate initiative.
• A valid state motor vehicle operator's license is required with an acceptable driver history.
• Must be comfortable driving long distances.
• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!