Estimator at Paul Davis Restoration, Inc. — Jacksonville, FL

Benefits

• Medical, Dental, & Vision Benefits
• Opportunity for advancement
• Training & development
• Wellness resources
• 401(k) matching

Join Our National Team as an Estimator!

Are you looking to grow your expertise in a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, seeks an Estimator to join their team!

The Estimator will serve as a member of the Claims Force team (formerly named Quality Assurance). The primary responsibility of the Estimator is to complete estimates and documentation on behalf of franchise locations through a centralized, remote estimating program. These estimates will be delivered based on Service Level Compliance to carrier guidelines, estimating platform best practices, and based on industry standards, with work standards focused on accuracy, speed, and customer service. This position will assist with the department and network's support during a catastrophic event.

Position: Estimator Reports to: Estimating Team Manager Location: Hybrid Salary Range: $50,000.00 - $56,000.00

Essential Duties/Responsibilities:

• Complete preliminary estimates, final invoices, support revisions, and supplement creation through accurate and timely estimating practices on our main technology platforms: XactAnalysis & Xactimate, Claims Connect & Mobile Claims, Validate, CMS, Mitigate, and other estimating/claim management platforms and software.
• Accuracy of work is measured by estimate reinspections
• Timeliness of work is measured by automated reporting between documented events
• This position focuses on efficient remote estimation leveraging subject matter expertise and franchise-provided documentation and commentary for specific job types that include but are not limited to water, mold, fire, tarping, board-up, biohazard, abatement, other emergency services, contents, and reconstruction.
• Estimates created will include utilization of knowledge of industry standards, carrier guidelines, and estimating best practices to ensure adherence to carrier service level agreements
• Communicate directly with franchisees and insurance carriers to ensure that these requirements are being met
• Communication expectations include inbound and outbound phone calls, Validate, CMS, claim management system notes, email, MS Teams, and other potential software/communication applications
• Coach franchises on opportunities to improve their estimating and documentation performance
• Identify and communicate trends to Team Managers, Account Managers, Regional Business Coaches, and other organizational stakeholders
• Provide assistance to franchises on estimating requirements and claim expectations, based on carrier guidelines; and support technical claim inquiries across the estimating/claim management platforms
• The support provided to the franchise network and carrier partners provides an opportunity for Paul Davis to obtain more jobs through improved scorecard performance
• Other projects or duties as assigned

Competency - Knowledge, Skills, and Abilities:

• Proficient use of a laptop and operating accessories
• Proficient use of Microsoft Office applications (Outlook, Teams, OneDrive, SharePoint, Forms, PowerPoint, Word, Excel)
• General proficiency-level knowledge of the insurance industry, including but not limited to mitigation, contents, and reconstruction operational practices, and verbiage
• Ability to move through reviews of varying job types, estimate severity, and complexity
• Assertive, professional communication skills - adaptive communication based on the context of the information being conveyed, both verbal and written
• Proficient use of technology applications, including the creation of new documents
• Ability to independently problem solve, resolve conflict, and manage priorities
• Ability to learn and implement new processes related to our industry and the specific duties and responsibilities required to be successful in this role
• Ability to review estimates, documentation, and commentary on time with a focus on estimating accuracy
• Ability to complete multiple reviews within a given time frame
• Knowledge of estimating platforms: Verisk, CoreLogic, Symbility, and other estimating software
• Knowledge of estimating principles for the insurance industry
• Ability to learn and operate our primary operating systems
• Ability to successfully pass required industry and company certifications on the first attempt
• Ability to answer and communicate with PDRI, Independent franchises, and PDO offices via phone and email
• Ability to work with office equipment (fax, scanner, printer, phone system, computers)
• Ability to work in our main operating systems
• Ability to work independently
• Ability to pass and maintain a satisfactory background check
• Ability to maintain a level of confidentiality
• Ability to follow our Paul Davis Values, Vision, Mis