Senior Associate, Medical Benefits at Justworks — New York, NY

# Who We Are

Our Values

# Who You Are

As a Senior Associate on this team, you will actively contribute to managing our relationship with carriers and play a key role in ensuring the accurate and efficient handling of our medical benefits. Your ability to communicate with the team proactively and to be solution-oriented will be invaluable in this role. You will actively engage in collaborative problem-solving, working closely with Operations peers and members of Product, Engineering, Customer Support, Legal,  and other cross-functional teams. Together, you will identify opportunities for us to invest in improving efficiency and streamlining our processes.

This role is an incredible opportunity for someone looking to join a high-performing team and gain experience and exposure to all aspects of building and running a product and business. As part of the Medical Benefits team, you will have several different growth paths available to you, assuming you meet/exceed expectations.

Justworks helps people by providing access to a wide range of world class benefits; from Medical, Dental, and Vision insurance to COBRA, spending accounts, 401(k) and a variety of boutique offerings. In this position, you’ll own the day-to-day success of our Medical Benefit program at Justworks, work with our Product and Engineering teams to improve existing systems, and help implement new Benefit offerings.

# Your Success Profile

## What You Will Work On

• Perform day-to-day operations for all of our medical offerings
• Work with insurance carriers to resolve escalated issues - enrollment errors, plan coding issues, and other discrepancies, escalating trends to the Team Lead
• Collect plan and pricing data from carriers, and work within the carriers' systems to enroll groups and individuals timely
• Consistent urgency, ownership, and proactive communication with partners and vendors
• Partner with our Product, Engineering, and Legal teams to improve systems and resolve issues
• Assist Team Lead with new-hire training and mentoring new members
• Flag trends and bugs to the Team Lead and Manager, partnering with both to understand the scope and impact of the issue and drive operational efficiencies
• Identify and remediate problems by developing and updating standard operating procedures
• Build out and maintain internal benefit resources (help articles, Confluence, training decks, process documentation, etc.)
• Resolve complex benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs)
• Adhere to vendor and internal partner SLAs
• Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly
• Maintain vendor relationships by leading conference calls, setting agenda items, and corresponding with account managers
• Execute regular filing and/or any additional regulatory duties
• Perform other related duties as assigned

## How You Will Do Your Work

As a Senior Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

## Qualifications

• Minimum of 3 years of work experience in a similar role
• Experience working in a fast-paced, data-driven environment
• Experience working cross-functionally
• Experience with partnership management
• Experience with Jira and Confluence or similar software
• Ability to work both independently and as a team
• Strong analytical, written and verbal communication skills
• Ability to learn new technologies quickly

Preferred:

• Partnership management experience
• SQL knowledge

Role specific:

• Knowledge of Employer Sponsored Benefit Plans strongly preferred

The base wage range for this position based in our New York City Office is targeted at $67,000.00 to $81,500.00 per year.

#LI-Hybrid #LI-CD1

# Diversity At Justworks

Our DEIB Report