NTT Global Data Centers Americas, Inc. · Remote

Client Success Manager at NTT Global Data Centers Americas, Inc. — Remote

Full-timeRemote$83,300–$136,900/yearPosted 2026-07-06Apply on Workday
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Full job description

Your role at a glance

The Client Success Manager is responsible for the onboarding, implementation, and lifecycle account management for Hyperscale or mid-size to large Enterprise clients.

What we are looking for

KEY RESPONSIBILITIES

  • Manages all aspects of client lifecycle from pre-implementation to post-implementation and account renewals, focused on assigned clients.
  • Establishes and maintains effective client relationships.
  • Effectively communicates and interacts with clients, vendors, and internal department team members.
  • Maintains periodic account health assessments to drive client retention.
  • Gathers and tracks client requirements and specifications, including changes.
  • Develops and maintains various client account documentation.
  • Documents and publishes meeting agendas and associated minutes, and tracks action items, owners, and due dates.
  • Prepares status reports to keep management, clients, and project team informed of project status and related issues.
  • Recommends appropriate process and procedure revisions in support of continuous improvement.
  • Coordinates, tracks and reports on quality assurance metrics and testing.
  • Adheres to departmental objectives and metrics to provide a high level of client service Manages approved corporate strategic projects.
  • Manages key support systems related to technology systems, training, documentation, and knowledge management.
  • Performs other tasks as assigned.

KNOWLEDGE & ATTRIBUTES

  • Working knowledge of Microsoft Office Suite
  • EXCEL EXPERIENCE A MUST
  • Working Knowledge of Data Center Operations
  • Project Management Experience at the Deployment and Program Level
  • Knowledge of IT infrastructure preferred
  • Knowledge of IT managed services and/or cloud computing a plus
  • ITIL Certification or Process Improvement Certifications a plus
  • Knowledge of SSAE 16 and other industry certifications a plus
  • Able to present routinely to executive team
  • Possess excellent problem solving, critical thinking and interpersonal skills
  • Possess excellent verbal and written communication skills
  • Possess excellent client service skills
  • Highly motivated self-starter

ACADEMIC QUALIFICATIONS & CERTIFICATIONS

  • B/S degree or equivalent education and/or work experience required.
  • PMP Certification preferred but not required.

REQUIRED EXPERIENCE

  • Must have a minimum of 5 years of relevant experience, that includes a minimum of 2 + years in the data center co-location industry or Managed Services Vertical.

PHYSICAL REQUIREMENTS

  • Primarily sitting with some walking, standing, and bending.
  • Able to hear and speak with others and to use a telephone and 2-way radio.
  • Close visual work on a computer terminal.
  • Dexterity of hands and fingers to operate any required to operate computer keyboard, mouse, and other technical instruments.
  • Ability to lift and carry objects weighing up to 20 pounds.

Work conditions & other requirements

  • Remote, with ability to travel and work in regional data center locations
  • Occasional time spent in data center and typical office environment with varying temperatures and noise levels.
  • Extensive daily usage of computer and/or workstation keyboards and terminals.
  • Periodic travel to other NTT GDC Americas’ locations, and client or vendor sites.
  • Must be able to respond to emergency situations at the data center.
  • Responsible to carry a cell phone and provide 24 x 7 support as needed.
  • Must be willing to work outside normal business hours, including weekends, late nights, holidays.
  • Can travel internationally if required.

Compensation Pay Range

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device. NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $83,300 - 136,900. All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance. Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

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