Manager, Software Engineering QA at Cricut — South Jordan, UT

Quality & Technical Leadership

• Lead end‐to‐end quality strategy across Desktop Applications, Mobile (iOS/Android), APIs, and Hardware‐connected software.
• Own release readiness, quality risk assessment, and go/no‐go decisions.
• Define clear expectations for feature, API, and system qualification standards.
• Remain hands‐on when needed by reviewing test strategies, test plans, automation results, and complex defect investigations.
• Execute and analyze automation test suites.
• Debug and triage complex issues across frontend, backend, APIs, and system integrations.

AI‐Enabled QA Leadership

• Use AI tools in day‐to‐day QA activities to improve efficiency and coverage, including:
• Change log and release notes validation
• Fix analysis to verify defect resolutions and prevent regressions
• Identifying impacted areas across frontend, backend, APIs, and hardware‐integrated workflows
• Test case generation and optimization
• Risk analysis and test prioritization
• Log analysis and defect investigation
• Guide teams on effective use of AI while maintaining strong engineering and testing judgment.
• Help adopt AI‐assisted practices to improve QA quality, consistency, and team maturity.

People & Team Leadership

• Manage and mentor QA engineers and QA leads, providing technical guidance, performance feedback, and career growth support.
• Coach engineers on test strategy, risk‐based testing, automation thinking, and quality ownership.
• Balance delivery execution with long‐term team development and scalability.
• Build strong team capability through coaching, standards, and best practices.
• Help scale QA by improving execution consistency, predictability, and maturity.

Cross‐Functional & Stakeholder Leadership

• Partner closely with Product Management and Engineering to ensure requirements are testable, measurable, and aligned to customer impact.
• Represent QA in cross‐functional forums, release discussions, and leadership reviews.
• Communicate quality status, risks, dependencies, and trade‐offs clearly to stakeholders and executive leadership.
• Present data‐driven quality metrics and insights to support decision‐making.

Process & Continuous Improvement

• Continuously improve QA processes, workflows, and best practices across teams.
• Contribute to defining and evolving quality metrics, dashboards, and operational reporting.
• Drive improvements in test efficiency, automation effectiveness, reliability, and release predictability.
• 12+ years of experience in Software QA / Quality Engineering.
• Proven experience as a technical QA lead and people manager.
• Strong experience testing Web, Mobile, and API‐based applications.
• Hands‐on expertise in test planning, regression testing, and release qualification.
• Experience executing and analyzing automation frameworks.
• Working knowledge of AI‐assisted QA tools and practices.
• Deep understanding of QA methodologies and the SDLC.
• Strong communication skills, including presenting to senior and executive stakeholders.
• Ability to balance technical leadership with people leadership.
• Bachelor’s degree in Engineering or equivalent practical experience.

Nice to Have

• Experience testing software that interacts with hardware.
• Experience qualifying consumer electronics products.
• Experience leading QA across multiple teams or product areas.
• Experience defining quality metrics, dashboards, or large‐scale reporting.

We’ve Got You Covered

A Quick Note Before You Apply...

• You move with urgency. You don’t wait for perfect clarity to act—you start, learn, and adjust.
• You set high standards. You take ownership, deliver quality, and hold yourself accountable.
• You stay focused when things move fast. You prioritize what matters most and tune out the noise.
• You collaborate like a pro. You elevate others, communicate clearly, and bring a low-ego, high-output energy.
• You embrace AI as part of your toolkit. From idea exploration to data analysis and creative problem-solving, you leverage AI to accelerate innovation and amplify impact—because technology and creativity go hand-in-hand here.

One More Thing (It’s a Big One)

This role is in-office at least 4–5 days per week. We believe real collaboration, innovation, and culture are built face-to-face. If you’re energized by working alongside smart, kind, creative people—and love those hallway conversations that spark the next great idea—you’ll feel right at home.

If you’re looking for a fully remote role, this may not be the right fit. But if you’re excited by challenge, purpose, and building something better—let’s make something amazing together.

Relocation Statement:

• This position is eligible for relocation assistance.