Lead Cashier - Dedham, MA at L.L.Bean Inc.

Our Legacy Place Retail Store in Dedham, Massachusetts is looking for a Year-Round, Part-Time Lead Cashier to join their retail team.

Position Purpose: Assists store management in promoting sales and providing world-class customer service to support business and department goals. Assigns tasks/jobs to front-line employees. Coordinates work processes and staffing to maximize efficiency and performance. Primary focus is on back-of-house operational activities related to the point of service/sale areas of the store, including cash operations and reconciliation.

Responsibilities

• Serves as a positive role model for others in driving and maintaining high standards in assigned area while ensuring integrity of the brand:
• May assist in the interviewing process and provide input into hiring decisions.
• Leverages knowledge and strengths to foster growth and development of the team
• May support and train associates, communicating standards and processes, company policies and procedures
• Values and works collaboratively and respectfully across a variety of differences among team members and customers.
• Recommends adjustment to staffing levels/schedules to meet work requirements.
• May address and respond to employee issues/conflicts related to day to day operations within defined parameters in accordance with company policies and procedures under direction of supervisor.
• May provide in-the-moment input, feedback and coaching. If performance concerns exist, hands off to store management for performance management process.
• Contributes to Peak planning.
• Leads & executes compliance with Loss Prevention policies & procedures.

Oversees cash activities under direction of store management

• Performs cash pulls; drawer assignments, preparation of deposits, reconciliation of cash variances; reports and resolves issues of cash variances.
• Signs off on returns, employee purchases, price overrides and post-voids.
• Protects company assets and reports concerns.
• Oversees maintenance of cash wrap area.

Oversees sales activities in assigned area under direction of store management

• Provides direct service and sales assistance to customers and serves as role model for demonstrating customer service
• practices consistent with retail goals.
• Observes salesmanship performance and provides coaching for improvement as needed.
• Assumes delegated responsibility for operation of assigned area in absence of other leadership.
• Supports Lead - Sales by staffing front-line reps to meet business needs.
• Liaisons with Client Support to resolve POS issues and systems problems.

Maintains a business awareness of merchandising activities in assigned area

• Monitors the maintaining of merchandise presentation in keeping with the L.L.Bean image and direction, through use of floor displays, appropriate signage and daily maintenance; provides feedback to Lead - Sales or supervisor.
• Provides input to supervisor to ensure stock levels meet business demand.
• Assists in keeping minimum levels of stock and inventory, reporting inventory discrepancies as necessary.
• Ensures safety, security and cleanliness of sales floor and support areas.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.

Education Level: High School or GED Years of Experience: 1+

Skills and Qualifications:

• Systems knowledge/experience
• Prior relevant retail experience
• Strong customer service skills and experience, with focus on customer retention, sales & service
• Demonstrated capacity for collaborative work in a retail environment, is adept at serving customers and teams from a variety of backgrounds
• Strong organizational skills
• Ability to productively manage several work efforts at once
• Effective communication skills
• Ability to provide coaching & feedback in a supportive manner
• Ability to maintain a high level of enthusiasm, motivation and a positive attitude
• Must be able to handle currency with accuracy and an attention to detail

The wage for this position is $17.24 hourly.

L.L.Bean uses a market-based compensation approach. The anticipated starting base pay for this position is $17.24. Individual compensation may vary based on factors such as a candidate’s experience, qualifications, education, geographic location, skills, competencies, and proficiency for the role.