Online Sales Specialist at Pulte Home Company, LLC — North Charleston, SC

PRIMARY RESPONSIBILITIES

Consumer and Realtor Experience:

• Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable.
• Provide information and marketing material to leads, along with other important selling points of each community.
• Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities.
• Provide consistent follow-up to online lead with the goal setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting.
• Maintain relationships with realtor partners through monthly follow up.

Leveraging Technical Platforms:

• Utilize multiple lead management software systems daily including:

Call Tracking Metrics – Phone Routing System

Podium – Texting Platform

BombBomb – Video Messaging Platform

Microsoft Dynamics/D365 – Company CRM

• Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details.

Reporting Metrics:

• Track and report relevant lead activity as it relates to appointments, sales and closings.
• Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing.

SCOPE

(decision making, size of organization, budgetary etc.)

• Decision Impact: Individual
• Department Responsibility: None
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No

REQUIRED EDUCATION

(degrees, licenses, certifications, etc.)

• Minimum High School Diploma or equivalent.
• Minimum Bachelors Degree in Marketing, Business or related field preferred.
• Real Estate License as required by local/state requirements.

REQUIRED EXPERIENCE

(work related, tools/equipment, software, etc.):

• Related Functional Experience: Minimum 2 years professional experience in a Sales or Marketing role.
• Proven email and phone communication skills.
• Sales contact / lead management database experience.
• Experience in new home construction industry is a plus.

Preferred Attributes:

• Strong organizational and planning skills.
• Maintain focus while working in an unstructured environment with nominal supervision.
• Ability to multi-task and pivot as needed.
• Effective time management skills.
• Must be able to learn and follow a proven sales process.
• Ability to work cross functionally across departments to provide answers to customer inquiries.

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