Account Director at Integrity Marketing Group — St Albans, WV

Account Director

Agent Pipeline

St Albans, WV

About Agent Pipeline

Founded in 1988, West Virginia-based Agent Pipeline is one of the most successful insurance marketing organizations (IMOs) in the United States, with vast network of proud employees and satisfied customers. Agent Pipeline distributes a comprehensive mix of life and health insurance products. Agent Pipeline is a recognized market leader in the Medicare Advantage, Medicare Supplement, individual health plans, Prescription Drug Plans, and Final Expense markets. Agent Pipeline is based in St. Albans, West Virginia.

Primary Responsibilities

• Serve as the main point of contact between agents and carriers, ensuring high levels of service and effective communication.
• Develop and nurture new and existing relationships to drive agent satisfaction and loyalty.
• Provide proactive support by troubleshooting and resolving agent concerns, aiming for first-call resolution whenever possible.
• Guide agents through processes, including contracting, certification, and navigating carrier portals.
• Address escalations and resolve conflicts with empathy and professionalism, involving leadership when necessary.
• Ensure thorough documentation of interactions and maintain accurate records.
• Complete scheduled outreach calls, ensuring timely follow-ups and team communication as needed.
• Continuously learn and improve to enhance service delivery.
• Perform additional tasks as assigned to support business objectives.

Primary Skills & Requirements

• Problem-Solving: Quickly identifies and resolves issues, with a focus on collaborative solutions.
• Customer Service: Responds promptly to agent needs, delivering a high standard of support and communication.
• Interpersonal Skills: Skilled at conflict resolution, active listening, and open-mindedness.
• Written Communication: Produces clear and accurate written materials with attention to detail.
• Teamwork: Contributes to a positive and collaborative team environment.
• Professionalism: Treats others with respect, takes responsibility for actions, and maintains a reliable work ethic.
• Organization and Multi-Tasking: Effectively prioritizes and manages tasks.
• Initiative: Demonstrates self-motivation, seeks opportunities for growth, and takes ownership of responsibilities.
• Travel Requirements: Limited day travel with occasional overnight travel.
• Strong verbal and written communication skills.
• Exceptional attention to detail.
• Proven track record as a team player.
• Organized, credible, and dependable.
• Ability to multitask in a dynamic environment.

Benefits Available

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

About Integrity