Sr. CRM Account Executive at ServiceNow — Addison, TX

The Sr. CRM Account Executive will drive market success for ServiceNow's CRM and Customer Workflow solutions. Built on ServiceNow's AI-powered platform, these solutions help organizations unify customer-facing processes, streamline workflows, and deliver exceptional customer experiences through a single system of action.

What you get to do in this role:

• Own the full sales cycle for CRM and Customer Workflow opportunities within a designated territory.
• Develop and execute territory and account plans to identify, qualify, and close new business opportunities.
• Build executive-level relationships across multiple lines of business, including customer service, operations, field service, sales, and IT leaders.
• Partner with Solution Consulting, Customer Success, Marketing, and leadership teams to develop account strategies and drive customer outcomes.
• Lead complex, multi-stakeholder sales cycles by aligning customer business priorities to ServiceNow solutions.
• Identify opportunities to expand ServiceNow's footprint by helping customers modernize workflows and accelerate digital transformation initiatives.
• Drive pipeline generation activities through strategic prospecting, territory planning, and account engagement.
• Articulate the business value and ROI of ServiceNow solutions to executive sponsors and customer decision-makers.
• Collaborate effectively across internal teams to deliver a seamless customer experience and achieve revenue objectives.
• Champion diversity and belonging to contribute to an open and inclusive environment

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win
• Experience as an AE, or in alternative sales/ customer service role
• Understanding of business sales processes
• Travel required: 30-50%

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations