Plan Manager-Bundled Pooled at ALA Voya Retirement Insurance and Annuity Company — Remote

Get to Know the Opportunity:

****Currently have 4 openings on this team****

The candidate will provide Sponsor and Advisor service support for Corporate Bundled plans via team shared mailbox and inbound toll free line. The individual will serve as a single point of contact and provide immediate resolution to customer inquiries through interaction with internal business partners.

Please Note: This position has been designated as a hybrid-office/home role. Details of your in-office schedule will be finalized with your manager.

The Contributions You’ll Make:

Our ideal candidate is a detail-oriented team player who has a passion for providing exceptional customer service. The individual must have the ability to build rapport and develop strong relationships with internal and external business partners as well as possess outstanding communication skills.

Minimum Knowledge & Experience:

• 3 to 5 years equivalent work experience in Defined Contribution administration or similar work required.
• Customer Services experience/skills

Preferred Knowledge & Experience:

• Excel, Word and Outlook and must also quickly learn Voya proprietary systems.
• Knowledge of the Omni record-keeping systems is preferred.
• An understanding of contribution and/or distribution processing desired but not mandatory.
• Bachelor’s degree in Business Administration or equivalent

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Compensation Pay Disclosure:

$50,600 - $84,340 USD

Be Well. Stay Well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Reasonable Accommodations

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