Residential Customer Service / First Impression at ALLO Communications LLC — Eaton, CO

Are you in search of a new career, something fast-paced, light-hearted, and fun? Then like our Internet, ALLO Communications has a new GIG for you. We are looking for the kind of people who genuinely care, who work hard, and who are willing to step up for our customers and our fiber family. Variety is the spice of life on this team, so be ready to learn all the ins and outs of ALLO, assume customer facing duties on and off the phones, and take on projects as needed. RESPONSIBILITIES:

• Process incoming orders for new installation, including provisioning service, scheduling with the customer, and completing the billing for services rendered.
• Complete change of service requests (open service orders and make changes to accounts).
• Other Admin duties and responsibilities as assigned.
• Complete all assigned Scheduling Calls, Surveys, Reminder Calls and Landlord Calls
• Storefront in-person customer service coverage when needed. This will include taking payments, answering questions, scheduling appointments, and other tasks required to assist our walk-in customers.
• Provide an excellent customer experience!

Colorado Residents: Typical pay for this role is $17 to $19 an hour depending on experience.

EDUCATION

• High school diploma or equivalent

EXPERIENCE

• 1+ Year(s) of previous customer service experience, preferably over the phone. Character is just as important. We look for those who have a natural instinct for our core values: Honest, Local, Exceptional, and Hassle-Free. Profile of examples or published work preferred

SKILLS / KNOWLEDGE / ABILITIES:

• Well-spoken communicator, who can confidently give solutions by phone, email or in person.
• Problem solver: you can see through the eyes of another and help them feel assured they are well cared for.
• Ability to learn and grasp new concepts and work through problems in a logical manner. General trouble shooting ability preferred.
• Ability to be self-directed, multitask and the ability to handle confidential information.

REQUIREMENTS

• This position is 100% in office
• Mandatory training for 7 weeks is required, scheduled from Monday to Friday, 8:00 am to 5:00 pm CT, starting from the specified date.
• Our customer service line operates seven days a week. While you will receive a designated schedule within our service line hours, we do ask for flexibility, which may include on-call rotations on Saturdays.
• Raise objects up to 25 lbs.
• Remain upright on feet for extended periods
• Remain stationary for extended periods
• Ability to communicate information
• Ability to operate a computer
• Possess/Maintain a valid Driver’s License
• Travel requirement: 25%

• Free internet? You bet. Plus, awesome discounts on other ALLO services.
• Retirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.
• Health and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.
• Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
• Sponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.
• Tuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.