Manager, Store Operations at Tapestry, Inc. — New York, NY

Primary Purpose: The Manager, Omni Operations / Inventory Systems & NSO Processes will be responsible for the implementation & ongoing development of all inventory systems / processes. This position will also lead all NSO processes, including new store openings, renovations, relocations & closings for NA Retail / Outlet stores & Coffee Shops and Coach International (Travel Retail & Americas region). This individual will work in a highly collaborative role with a broad group of vendor and corporate business partners and the Field Leadership team.

The successful individual will leverage their proficiency in Omni Operations to...

• Responsible for the ongoing management and continuous development of our inventory systems – MIMS (inventory management), PCS (shipment management / tracking), Datascan (physical inventory) and Nedap (RFID).
• In partnership with Inventory Control, IT and cross-functional teams, develop and define requirements for the changes / enhancements necessary to support the business. Ensure any process variations for different channels / countries are considered.
• Lead the testing, training, communication and procedural documentation for all updated and new system enhancements / implementations.
• Lead the pilot and rollout process / timeline for new technology while partnering with appropriate business partners to ensure alignment.
• Execute physical inventory process two times each fiscal year, partnering with Inventory Control, Allocation, Loss Prevention, Field Leadership & Datascan. Manage timelines, communication and training, update processes as needed.
• Lead the new store opening, renovation, relocation & closing processes. Act as project manager for each project, coordinating activities with cross functional corporate partners & Field Leadership. Manage the timeline, communication & coordination of activities with the store team. Ensure everyone is clear on roles and responsibilities. Act as the main point of contact for the Store Manager and Multi-Manager.
• For each new project (new stores, renovations, relocations), partner with Architecture, VM and Field Leadership to review floor plans, with a focus on POS / cash wrap placement, backroom layout & overall storage capacity.
• Initiate new store systems set-up with EIM, IT & HR. Ensure set-up is complete in advance of recruiting / hiring processes.
• Manage LMS set-up & updates for each project, partnering with cross functional data owners as needed.
• Responsible for developing / continually evolving NSO processes, procedures, checklists & communication strategy. Gather feedback from corporate & field partners & hindsight each project to define best practices and enable continuous improvement.
• Develop and maintain an expert level of knowledge for all in-store processes, applications and systems.
• Develop and maintain an understanding of the various store network platforms to ensure we are able to partner and advise as needed on the capacity as well as limitations.
• Maintain a strong working knowledge of all policies and procedures.
• Stay current with changes to the business that could necessitate process / policy or reporting updates. Develop and define requirements for the changes necessary to support the business.
• Leverage data / analytics to identify trends, uncover opportunities and drive continuous improvement initiatives.
• Maintain a communication calendar for the team to help manage messaging / tasks for recurring activities (in addition to systems updates / newness and project work), lead a quarterly review of LY messages to ensure everything is captured.
• Support on-site execution of the Store Manager Conference, as needed.
• Support Store Operations initiatives / projects on an as needed basis.
• Monitor email periodically after hours (nights / weekends) to react to any urgent or time sensitive issues.

• Strong written and verbal communication and presentation skills.
• Highly organized and proactive with the ability to prioritize and manage multiple tasks with strong attention to detail and accuracy.
• Experience working across many functional areas of a company. Can successfully relate to and communicate with individuals at all levels of the organization and can collaborate with various backgrounds and styles.
• Ability to gain consensus and work in a challenging, fast paced and highly collaborative environment.
• Ability to implement strategies, monitor progress and make necessary adjustments to achieve objectives and mitigate risk.
• Ability to proactively troubleshoot and problem solve.
• Displays authenticity, flexibility and agility to adapt to a changing business and corporate environment.
• Creativity, practicality and ability to deal with complex business matters.
• Superior follow through, organization and customer service oriented.

• A Bachelor’s degree and 4+ years of relevant work experience. A relevant combination of education and work experience will be considered.
• Strong computer skills & overall systems savvy, with advanced working knowledge of MS Office.
• Experience in managing and developing a team.
• Intellectual curiosity and a passion to learn and to make an impact.

Our Competencies for All Employees

Americans with Disabilities Act (ADA)

Visit Tapestry, Inc.

Base Pay Range

$100,000.00-$110,000.00