Automotive Call Center Advisor at ARI Automotive Rentals Inc — Remote

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Holman has an outstanding opportunity for a remote Bilingual Automotive Service Advisor in our TRC Call Center!

• Shift: between 6:00am- 10:00pm (must be flexible within these hours)
• Must have 5+ years of hands-on experience in Automotive or Truck Mechanic
• What we offer: Benefits include competitive pay and bonus, health, dental and life insurance, 100% tuition reimbursement based on grade performance, Group RRSP, on the job training and development and much more.

If you’ve built your career as a Mechanic, Auto Technician, or Shop Foreman, now’s the time to take your expertise beyond the shop. Our fully remote Call Center lets you put your Automotive knowledge to work in a fast‐paced, purpose‐driven environment, offering the flexibility of working from home while keeping you closely connected to the industry you know and love.

What will you do?

• Collaborate with internal teams and provide technical support grounded in real‐world automotive mechanical experience.
• Assess the necessity, scope, and accuracy of recommended repairs based on industry standards and hands‐on experience.
• Ensure repair and maintenance work is performed appropriately and priced fairly.
• Identify opportunities for cost savings through technical review and, when appropriate, negotiate repairs; document all savings realized.
• Ensure preventative maintenance schedules are technically sound and consistently followed.
• Maintain individual performance metrics at or above established goals.
• Collaborate with internal teams and provide technical support grounded in real‐world mechanical experience.
• Contribute positively to team morale and demonstrate professionalism in all interactions.
• Adapt to operational changes while remaining calm, professional, and solution‐focused under pressure.
• Maintain a professional image, strong work ethic, and accountability in a fully remote environment.

What are we looking for?

• Bilingual - English/French
• Valid mechanic’s license 310S or 310T.
• 5+ years of hands-on experience in automotive or truck repair
• 5+ year’s relevant experience in a contact center setting (Asset)
• Post-Secondary Education (i.e. College diploma, Certificate, or Apprenticeship) (Asset)
• Proficient in MS Office Programs specifically Outlook, Word, Excel, and PowerPoint. (Asset)
• ASE certification or willing to obtain within established timeline set by ARI.

#LI-REMOTE

#LI-MS1

INDTRC

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits

Regular Full-Time

Temporary or Part-Time

Artificial Intelligence Statement

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)