Support Coordinator - Supply Chain Comm Group at ARI Automotive Rentals Inc — Mount Laurel, NJ

What will you be doing?

• Handles inquires and researches challenges associated with Vehicle Supply Chain orders and transactions; inclusive of acquisition, delivery, licensing and overall status
• Investigate and provide closed loop resolution to customer request, log all inquiries in ARI systems
• Responsible for communicating with internal and external clients via phone, email, Support Center, and CRM tools on topics related to Vehicle Supply Chain
• Respond to all customer-facing Support Center inquiries within established timeframe goal
• Collaborate with internal and external partners to ensure accurate updates are provided to received requests
• Troubleshoot situations related to vehicle supply chain and communicate with the appropriate internal team(s) to resolve any roadblocks
• Update and maintain system parameters in multiple platforms requirements where applicable.
• Work closely with clients that have special requirements
• Performs all other duties and special projects as assigned.

What are we looking for?

• Bachelor’s degree in a related field or equivalent work experience
• Additional education, certifications, or other distinctions are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
• 2-4 years of fleet management and/or Supply Chain experience
• Customer Service, account management or equivalent experience are a plus
• Ability to think critically and understand strategic goals

#LI-CD1

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits

Regular Full-Time

Temporary or Part-Time

Pay

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $27.12 - $38.64 USD per hour.

Artificial Intelligence Statement

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)