Support Specialist, Fandango 1 (Theater Operations Experience Preferred) at Versant — Orlando, FL

We are looking to fill a Support Specialist role on our Fandango 1 team. Our team is responsible for consulting on all matters related to the technology solutions our Partner Cinemas use to successfully run their businesses. This role performs a wide variety of tasks, acting as both an industry and technology consultant while providing elite service rarely found in the cinema industry. Please note the schedule for the position:

• Days: Tuesday through Saturday
• Hours: 3:00 PM – 12:00 Midnight PT (6:00 PM – 3:00 AM EST)

If you have a passion for solving problems and helping people improve their operations, this is a great opportunity for you.

Job Duties

• Serve as a resource for customers by providing solutions to technical challenges.
• Deliver exceptional customer service by working directly with cinema operators who use our proprietary software.
• Remotely connect to customer PCs to conduct training sessions, install software, adjust configuration settings, and identify/troubleshoot issues.
• Resolve technical issues, which may include:
• Tablet configurations
• Windows printing
• Receipt printing
• Bluetooth pairing
• Resolving IP conflicts
• Consult with clients on best practices to maximize revenue and improve business efficiency using our software.
• Build and maintain strong relationships with clients.
• Escalate issues to the Support Manager and assist in implementing solutions.
• Document all relevant information and investigation details in CRM cases.
• Demonstrate initiative by suggesting product enhancements or improvements to internal processes.

Basic Qualifications

• Tech-savvy with working knowledge of MS Windows & Office, plus an introductory or better understanding of networking, TCP/IP, and LAN functionalities.
• Ability to quickly learn new software and technologies.
• High energy, engaging personality, and patience with users across all technology skill levels.
• Experience may include any of the following:
• Technical background in a help desk environment requiring customer service
• Education or degree in:
• Information Technology (IT)
• Computer Science
• Networking
• Database Management
• System Administration
• Web Design/Development
• Cybersecurity
• Software Development
• Or other relevant technical fields
• Technical certifications is a plus.

Desired Qualifications

• Bachelor’s degree in Computer Science, IT, or a related field.
• Prior experience with Cinema software is a plus.
• Experience administering, managing, or supporting point-of-sale systems in retail or F&B, and/or online reservation systems.
• Familiarity with Salesforce.com.
• Knowledge of the cinema industry preferred; previous cinema or cinema tech experience strongly desired, tech experience strongly desired.
• Advanced problem solving and analytical skills, solving and analytical skills.

Additional Job Requirements

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-VERSANT worksite, most commonly an employee’s residence
• Schedule:
• Days: Tuesday through Saturday
• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Compensation Range: $24.04 an hour.