Technical Product Specialist at 10 Badger Meter, Inc. — Racine, WI

When you join us, you'll find:

• Purpose-driven work that makes a real difference in communities around the globe.
• Career growth and development opportunities designed to help you achieve your potential.
• A supportive, inclusive culture where collaboration and creativity thrive.

What You Will Contribute:

The Technical Product Specialist I is a customer-facing role responsible for providing timely, professional, and effective technical support for Badger Meter products sold throughout North America. This role serves as the primary point of contact for customers and focuses on resolving product-related issues through clear communication, structured troubleshooting, and sound technical judgment.

Technical Product Specialists I are expected to communicate clearly, listen actively, and guide customers through troubleshooting steps while maintaining a professional, respectful, and reassuring presence—particularly when customers are frustrated, concerned, or impacted by service interruptions. The role requires the ability to remain calm and effective in high-pressure situations while managing multiple interactions and priorities.

Job Duties:

• Respond to customer inquiries related to Badger Meter products via phone and written communication in a professional and composed manner.
• Actively listen to customer concerns, ask clarifying questions, and confirm understanding prior to providing troubleshooting guidance or recommendations.
• Troubleshoot and resolve customer issues within the defined scope of the Technical Product Specialist I role, accurately documenting actions taken, findings, and outcomes.
• Maintain a calm and professional demeanor when handling upset or frustrated customers, applying verbal de-escalation techniques as needed.
• Identify issues that exceed the scope of the role and escalate appropriately while maintaining ownership of customer communication.
• Collaborate with internal teams to support issue resolution and ensure accurate information is provided to customers.
• Provide technical assistance to Customer Service related to product configuration and application questions.
• Manage multiple customer interactions during high-volume periods or outage situations.
• Work flexible scheduled hours to meet technical resource demands, including participation in rotational on-call or pager coverage as required.

Education and Experience:

• Bachelor’s degree or 0-2 years experience in Computer Science, Information Technology, or a related field preferred.
• Relevant experience in a technical, product support, or customer-facing technology role preferred.

Qualifications

• Strong verbal and written communication skills.
• Demonstrated ability to interact professionally with customers in high-pressure or time-sensitive situations.
• Ability to listen actively, analyze information, and guide customers through structured troubleshooting steps.
• Strong organizational skills and attention to detail when documenting customer interactions and technical findings.
• Ability to manage multiple tasks and customer interactions simultaneously.
• Participation in rotational on-call or after-hours support as required.

Competencies:

• Collaboration: Work collaboratively with others across the organization to achieve shared objectives.
• Communication: Convey information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listen actively to others.
• Initiating Action: Take prompt action to accomplish work goals; take action to achieve results beyond what is required; be proactive.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Working Conditions:

• Work is performed in an office environment and requires the ability to operate standard office equipment
• Requires prolonged periods of talking/listening
• Work is performed in close proximity to others
• Must be able to sit for prolonged periods of time.

• Competitive Pay
• Annual Bonus
• Eligible for Annual Pay Increases
• Comprehensive Health, Vision, and Dental Coverage
• 15 days Paid Time Off + 11 Paid Holidays
• Two Ways to Save for Retirement: Badger Meter contributes 25 cents for every dollar you contribute to the plan, up to 7% of your eligible compensation. In addition to the match, the company will also contribute 5% of your eligible compensation to your Defined Contribution account on an annual basis. Additional access to a certified financial planner to help ensure your money is working for you, at no cost!
• Employer Paid benefits including: Employee Assistance Program (EAP), Basic Group Life Insurance, Short Term Disability, and more
• Educational Assistance – Tuition Reimbursement up to $5,250
• Voluntary benefits including: Additional Life Insurance, Long Term Disability, Accident and Critical Illness coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options

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