CCTV Operator / Incident Coordinator at Live Nation Worldwide, Inc. — Milwaukee, WI

Job Summary:

Job Summary:

WHO ARE WE?

WHO ARE YOU?

THE JOB

Act as a communication point for emergency and non-emergency calls during concerts. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

WHAT THIS ROLE WILL DO

• Work in conjunction with the venue management to ensure compliance with all policies and procedures that relate to local, state, and federal laws and regulations.
• Work directly with venue management regarding issues that require the attention of medical, security, or police
• Log all two-way radio communication regarding security, medical, and police
• Monitor venue CCTV during all phases of event to ensure safety of all parties on site
• Maintain a log of all incidents that occur during each event
• Investigates and resolves complaints via venue CCTV.
• Monitors venue activity and informs department heads of potential deployment changes needed
• Observe visitors, patrons, and employees via CCTV to preserve order and protect property.
• Ability to work with a diverse group of co-workers and develop strong working relationships across all departments.
• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information to the proper departments
• Prioritize radio calls according to urgency and importance
• Use radio communication to send crews to appropriate locations
• Maintain logs and records of radio calls, activities and other information
• This position is part-time, seasonal; requires evening and weekend availability.

WHAT THIS PERSON WILL BRING

• High School Diploma or equivalent preferred.
• At least 2 years of experience in a similar role preferred
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Experience with CCTV software is strongly preferred
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Ability to use standard office equipment
• Proficient in Microsoft Office

EQUAL EMPLOYMENT OPPORTUNITY

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to

pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.