Patient Relations Lead - full benefits, no weekends, growth opportunities! at Ecpcareers — Lexington, KY

Title: Patient Relations Lead Company: Retina Associates of Kentucky Location: This position is in-person in Lexington, KY

Perks

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Paid Maternity Leave
• Optical Education Reimbursement
• Competitive Base Pay

Hours:

• Full Time
• Our call center is open Monday-Friday from 7:30am-5:00pm EST. Your shifts will fall within those hours, and you may need to work a little earlier/later as needed.

We are looking for a Patient Relations Lead to join our growing contact center team. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing patients that we provide unsurpassed care right from the start.

Primary Responsibilities

• Assist and act as liaison and operational support for the Patient Relations Supervisor; specifically, patient scheduling, education, communication, and problem solving
• Step into support supervisor team in times of need
• Provide positive guidance, education, and monitoring of staff on processes for patient scheduling
• Serve as a key resource via email, phone calls, chat for providing operational support to the Patient Relations team members and act as an excellent role model and customer service resource
• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments in NextGen based on physician preferences.
• Clearly and concisely document patient request and pertinent information via Electronic Medical Record (EMR) so that we can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinates work efforts with other team members to achieve an efficient work flow within the office.
• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
• Perform other office duties as assigned by manager.

Required Skills & Experience

• High School Diploma or GED equivalent required
• Favorable result on background check required
• Must be able to provide proof of identity and right to work in the United States
• Minimum of 1-3 years related experience in a call center or as a receptionist preferred.
• Healthcare experience preferred.
• Prior experience with NextGen software or other EMR is preferred.
• Be helpful and courteous and display strong communication and interpersonal skills.
• Must be a well-organized team-player with great attention to detail.
• Motivated and dependable with a patient friendly personality.
• Demonstrates superior computer skills.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment witho