Invoice Support Coordinator at 1001 United Rentals (N A), Inc — Midland, TX

The Invoice Support Coordinator is responsible for the daily tracking of TT equipment on rent. You will be responsible for capturing all services rendered to customers and track every detail from daily sheets onto an itemized worksheet. The position works closely with other departments, including Accounting, Dispatch & Sales.

What you’ll do

• Solid knowledge and/or familiarity of all TT classes of equipment rental.
• Complete and process field tickets (delivery/fuel/service).
• Read text messages and gather new orders/information and transpose onto a billable work/time sheet.
• Read salesperson text group work orders and capture the anomalies.
• Monitor and reconcile job tickets to field job data to reduce ticket errors before submitting to billing department.
• Track all billable mechanic calls, callouts, and damages to send to the billing department.
• Reduce the errors between field tickets & invoices.
• Communicate with the dispatch team for clarification of orders or equipment.
• Have a working relationship with all salespeople to ensure accuracy of orders.
• Connect every field equipment/asset, labor, and field crew to the back office for better business decision-making.
• Track the items that will be invoiced to the customer so that they can be reviewed and approved by the field representative on the job site.
• Manage and analyze field operations processes.
• Maintain and update billing folders/files in accordance with established guidelines.
• File field service tickets for companies that require it for billing upload.
• Assist with establishing new billing policies and procedures.
• Work with management departments in editing and rebilling clients as needed.
• Facilitate seamless connectivity between backend office staff, customers, and field technicians.
• Maintain an organized system for all paperwork received via email.

Requirements

• High school diploma or equivalent.
• Ability to maintain effective communication with management & office team.
• The ability to consistently meet deadlines and to work well under pressure.
• The ability to oversee customer queries calmly.
• Excellent mathematics and problem-solving skills.
• Proficiency in MS Office (especially Excel) and working knowledge of accounting software, such as QuickBooks.
• Must have technological aptitude.

Why join us?

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

For Canadian benefits, click here