Customer Service Representative at Bosch-HomeComfort — Post Falls, ID

The CSR plays a critical role in driving revenue and margin growth across residential and light commercial HVAC equipment and supply sales. This position partners closely with assigned House Accounts and York Dealers, proactively building and maintaining long‐term customer relationships while delivering exceptional service and sales support.

The CSR manages and coordinates job orders, including order entry, delivery coordination, and ongoing customer communication. The role is responsible for processing warranty, returns, damaged equipment, hot shot orders and daily customer interactions, while providing product selection guidance, quoting, and order processing.

In addition, the CSR serves as a resource within the team, managing workflow, managing SOP's, dealer inventory, while assisting with billing and accounting for our customers.

Job Responsibilities:

• Order entry and shipment tracking
• Post-sale support as required
• Facilitate product returns and train customers on warranty processing
• Other duties as directed

Required Qualifications:

• High School Diploma or equivalent
• 5+ years of HVAC experience
• 3+ years of customer service experience

Preferred Qualifications:

• Highly organized with strong attention to detail
• Excellent verbal and written communication skills
• Proficiency with Windows and Microsoft Office applications
• Experience using Salesforce or similar CRM platforms
• Strong numerical aptitude, including calculations related to discounts, freight, and margin analysis
• Demonstrated ability to solve practical problems, develop sustainable solutions, and communicate outcomes effectively to customers