Traffic Management Center Operator at AECOM — Milwaukee, WI

the Control Room Operator will work on-site at a Traffic Management Center (TMC), located in Milwaukee, WI. The environment is a technological hub for traffic operations, which uses a variety of different technologies and tools for the purpose of enhancing safety and mobility. The responsibilities of this position include, but are not limited to:

• Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.
• Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs
• Regular communication with statewide first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public.
• Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety
• Position will be required to become Flex Lane certified and maintain Flex Lane certification. Step in to operate Flex Lane when needed.
• Maintains traffic incident reports for incidents occurring on WI state highways.
• Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents.
• Provides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.
• Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices.
• Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources.
• Responsible for the quality, accuracy and timeliness of all information disseminated.
• Attend training and staff meetings as requested, possibly outside of normal schedule.
• Other duties as assigned.

Minimum Requirements

• High School Diploma or GED equivalent.
• Ability to work on a shift basis at a 24/7/365 operation center that includes weekends, holidays, and coverage outside of regularly scheduled hours.
• Position requires candidate to pass a client required Criminal Justice Information Systems (CJIS) background check.

Preferred Qualifications

• Excellent interpersonal skills
• Strong, accurate data entry skills
• Ability to work in a team environment under stressful conditions.
• Ability to perform effectively in a fast-paced environment requiring a high level of multi-tasking and prioritization.
• Ability to communicate clearly both in writing and verbally.
• Ability to work calmly and accurately under pressure.
• Skilled in the use of Windows based applications including Outlook, Word and Excel
• Geographic familiarity with WI state highway system
• Work Visa Sponsorship is not offered for this position

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