Professional Practices Audit Lead at NAC Voya Services Company — Atlanta, GA

Get to Know the Opportunity:

We are seeking a highly motivated, detail-oriented and experienced Professional Practices Audit Lead to join our Internal Audit team. This pivotal role supports the quality, consistency, and innovation of our audit function through the development of methodology, quality assurance programs, training, and continuous improvement initiatives.

You’ll be a key player in shaping audit practices, managing audit systems, and driving excellence across the department. The ideal candidate will be tech-savvy, a strong critical thinker, and collaborative problem solver who thrives in a dynamic environment.

Please Note: This position allows remote work from home but will require travel to our Voya office as business requires.

The Contributions You’ll Make:

• Execute audit operational practices in accordance with established methodologies and professional standards. This includes:
• conducting and maintaining the Quality Assurance and Improvement Program (QAIP)
• maintaining and updating audit policies, procedures and methodologies
• supporting the administration of the audit workpaper management system and related technology needs
• management of the department’s SharePoint site ensuring content is current and accessible
• using data collection skills to parse and summarize key data to be used in Internal and Board reports
• managing and verifying data used for Key Performance Indicators (KPIs) and monitoring dashboards
• managing audit plan changes, communications and progress reporting
• facilitating meetings and discussions, and gathering management input on solutions
• using critical thinking skills to identify improvements/enhancements in the audit process
• preparing clear, concise, high-quality reports and other audit documents in alignment with departmental standards
• managing work so that projects are completed on time and within budget
• Demonstrate influencing skills when communicating with audit colleagues aimed to continually improve relationships.
• Work with other members of the audit team to leverage their skill sets, experience, and expertise; providing the same.
• Supervise global internal audit team members (i.e., Voya India) to ensure consistency and knowledge sharing.
• Monitor and demonstrate compliance with departmental policies and practices, as evidenced by strong quality assurance results, and strong performance within standards and related metrics.
• Stay current with standard industry audit practices, regulations, audit innovations, and obtain continuing education and training.

Minimum Knowledge & Experience:

• Bachelor’s degree required.
• Professional certification (e.g., CIA, CPA, CISA, or equivalent) or working towards certification.
• 7+ years of experience in internal audit, external audit, or a related risk/control function (financial services preferred); experience in professional practices/audit operations is a plus.
• Strong knowledge of the IIA’s International Professional Practices Framework (IPPF) and other regulatory frameworks such as COSO, NIST, ISO27001.
• Proficiency with audit management systems (e.g., AuditBoard, Wdesk) is a plus.
• Experience with data analysis (e.g., Power BI, Tableau) and AI (e.g., CoPilot) tools preferred.
• Excellent organizational, project management, analytical, communication, and interpersonal skills.
• Ability to work independently and collaboratively, and manage multiple priorities in a fast-paced environment.

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Compensation Pay Disclosure:

$89,170 - $148,650 USD

Be Well. Stay Well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Reasonable Accommodations

Misuse of Voya's name in fraud schemes