Spa Experience Coordinator at AccorHotel — Sonoma, CA

Spa Experience Coordinators primary responsibility is to book spa appointments, reservations and to assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times.

Reservations

• Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
• Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
• Assist with incoming Spa Concierge related questions and coordinate spa programs as requested.
• Provide general departmental assistance, special projects, group Spa reservations, etc.
• Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
• Attend all departmental meetings and trainings.
• Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
• Respond quickly to guest requests or complaints and see that appropriate action is taken.
• Follow up to ensure guest satisfaction
• Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
• Work in Fidelio for all reservation information inquiries.
• Follow and adhere to all policies and standards contained in the Sonoma Pact, memos and posted information.
• Clock in and out accurately, and follow break-time/lunch guidelines.
• Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.

Rotunda

• Assist with the checking in/out of all spa guests, and making sure that the appropriate amenities are issued and escort guests to the locker room while providing an overview of the Spa facility
• Obtain correct billing information for each guest at time of check-in and ensure that billing is efficiently processed/posted throughout the day. Assist/resolve guest billing disputes
• Reserve and confirm Spa appointments for future and in-house guests and members
• Review information log/file for information, keep Rotunda Desk clean, tidy and free of obstructions
• Secure cash bank, maintaining accurate cash accounting information/records, balancing cash bank and list contents on the Cash Activity Sheet on a daily basis
• Provide Night Audit with accurate daily accounting records and information
• Follow and adhere to all policies and standards contained in the Sonoma Pact, memos and posted information., clock in and out accurately, follow break-time/lunch guidelines
• Attend departmental meetings and trainings as scheduled.

Concierge

• Greet Guests as they enter the bathhouse
• Provide bathhouse tours and explain the bathhouse amenities including the Bathing Ritual
• Assist is keeping the Bathing Ritual and lounge area neat and tidy and free from hazards.
• Ensure that all guest literature is sufficiently displayed and stocked.
• Check in with any guest waiting for treatments at 5 minutes after the hour and half an hour.
• Work in Book For Time and Fidelio software, assisting guests and colleagues while problem solving and assist with day to day of the Bathhouse operations.
• Notify maintenance when equipment breaks or malfunctions.
• Report any accidents or guest incidents to the Manager on Duty.

• Strong Inner Personal Skills
• Ability to handle difficult/pressure situations calmly
• Cash Handling and basic accounting principles
• Strong guest service orientation
• Problem solving skills
• Effective time management skills
• Multi-task orientated
• Excellent computer skills
• Projects positive, healthful and happy image
• High School Diploma or equivalent
• Experience with working with a diverse guest population
• Basic computer skills
• Cash handling experience
• Basic Spanish may be advantageous
• Basic accounting principles
• High School level Mathematical skills

Hourly rate of $27.00

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.