Commercial Loan Servicing Specialist at Fifth Third Bank, National Association — Cincinnati, OH

GENERAL FUNCTION: Support role with a wide-ranging knowledge of Commercial Servicing to ensure customer SLAs are met efficiently and accurately.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Proficient knowledge of commercial loans, leases, and dealer floor plan processes.
• Achieve productivity and quality metrics expectations within each servicing function performed.
• Demonstrate and appropriately apply a working knowledge of expansive commercial loan portfolio, legal requirements, Fifth Third Bancorp Commercial Loan policies, State and Federal Laws and Regulations.
• Assist with ad hoc requests related to Internal/External Audits, SOX Testing, Issue resolution, RCSA, Business Controls testing, and Remediations.
• Proficient at reviewing legal documentation in order to validate and process requested adjustments.
• Thorough understanding and responsible for compliance of SBA operational policies.
• Assist other commercial servicing teams during peak volume.
• Coordinate all wire initiation for the Servicing department.
• Strong customer service skills with both internal and external customers
• Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.
• Gain a strong understanding of multiple systems, AFS, ACBS, Real Synergy, ACE, Filenet, Mobius, CRM, Microsoft products
• Ensure accurate processing of complex transactions on high dollar loans with potential for high level customer and bank impact.
• Serve as a contact for escalated commercial customer research and resolution requests, in addition to handling highly complex customer or operational issues.
• Participate in other projects as assigned.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

• Bachelors or equivalent combination of training and experience.
• Minimum of 3 to 5 years experience within commercial banking or financial industry.
• Demonstrated professional interpersonal, written and verbal communication skills.
• Strong customer service skills.
• Strong analytical skills.
• Proficient with the various Commercial Loan systems; ALSR, GEAC, AFS, Raft, Vector, ACE, Filenet, Mobius, Fifth Third Direct, Adobe, preferred.
• Able to work independently to meet deadlines with a low margin of error.

Commercial Loan Servicing Specialist

LOCATION -- Cincinnati, Ohio 45227