Technical Service Specialist at 2350 Axalta Coating Systems — Remote

Job Title: Technical Service Specialist

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

Position Summary: The Technical Service Representative will provide in-house technical direction and assistance to customer regarding the use of product lines and basic application methods.

Key Responsibilities:

• Serve as an expert in a single technology or have a working knowledge of multiple technologies that may support multiple sites.
• Provide intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management in coordination with Sales Team.
• Respond to complex questions and concerns from customers regarding product lines and general performance requirements.
• Serve as an operational advisor to customers by applying general quality tools and analytical concepts to assist with improving product quality, efficiency and line design.
• Assume liaison with sales by interacting with line management & personnel and developing a complete understanding of needs & operations and providing recommendations.
• Work closely with Axalta Technical and Manufacturing Teams to maintain product quality.
• Conduct, at a minimum, monthly line audits (more frequent as required) and report findings back to sales and the customer.
• Prepare accurate and timely Technical Service reports, typically weekly but more frequently as required.
• Help customer manage inventory on - hand, including proper inventory rotation (FIFO) and order placement. If necessary, lead Axalta managed inventory program and mutual standard program which may require conducting at a minimum, monthly inventory counts with customer.
• Follow all Axalta and customer safety regulations.

Qualifications

• High School graduate or equivalent.
• Minimum 2 years in coatings production finishing lines or color matching and development.
• Demonstrated industry and product applications experience.
• Primary kitchen cabinet segment experience is beneficial.
• Understanding of multiple application methods and equipment types in industry.
• Expertise in color perception to tint materials and products effectively while being involved directly with color critical projects.
• Strong on-line color matching capability; proficient with color computer & dispensing equipment.
• Organizational and time management skills with ability to prioritize and assign work.
• Possess excellent communication skills, both written and verbal with demonstrated ability to communicate across all levels of the organization.
• Strong customer service aptitude and teamwork skills.
• Proficiency with MS Office.
• Courses in LSS is helpful.

Our Company

2 - Professionals (EEO-1 Job Categories-United States of America)