Seasonal Facilities Coordinator at Stand Out For Good, Inc — Knoxville, TN

Corporate Office - Knoxville, TN

Who Are We?

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

The Role

The Seasonal Facilities Coordinator is the primary point of contact for facility maintenance and

operational support across our stores, home office, and distribution centers. This role leads vendor coordination and facilities triage while providing first-line help desk support—requiring strong multitasking, clear communication with field leadership, and a calm, solutions-focused approach.

Primary Responsibilities

Facilities (Primary Focus)

• Dispatch and manage service vendors for plumbing, electrical, lighting, HVAC, painting, and emergency repairs
• Triage and prioritize incoming facility requests; escalate urgent or safety-critical issues immediately
• Track vendor progress through resolution and communicate updates clearly to field leadership
• Maintain accurate records of facility tickets, vendor activity, and repair history
• Support seasonal facility readiness, including pre-holiday store audits and equipment checks

Help Desk & Technical Support

• Answer all support requests via phone, chat, email, or portal using the ticketing platform
• Manage and prioritize the central ticket queue; troubleshoot issues for stores, DCs, and home office
• Walk guests through problem-solving; facilitate resolution with on-site technicians or vendors as needed
• Identify and escalate urgent situations; follow up with guests on issue status
• Record events, problems, and resolutions accurately in logs\

Skills and Abilities

• Experience coordinating facilities vendors and managing work orders for plumbing, electrical, HVAC, and general repairs
• Strong verbal and written communication skills; able to relay clear status updates to field and corporate teams
• Highly organized with the ability to manage multiple open tickets simultaneously under pressure
• Experience with a helpdesk or ITSM ticketing system; proficiency with IT tools and communication platforms
• Ability to troubleshoot printers, POS devices, and peripherals; working knowledge of routers, switches, and VPN appliances
• Understanding of retail operations and the urgency required to keep stores running smoothly
• Solutions-focused, accountable, and collaborative—able to make timely decisions in a fast-paced environment

Education and Experience

• 1–3 years in a facilities coordination, operations, or support role; retail experience strongly preferred
• Demonstrated experience dispatching and managing third-party maintenance vendors
• CompTIA A+ certification or ability to earn within 1 year of employment preferred
• Associate degree in facilities management, technology, or related field preferred
• Flexible seasonal availability, including evenings and weekends as needed

• #73 in Fortune 100 Best Companies to Work For® 2023
• #4 in Fortune Best Workplaces in Retail™ 2022
• #93 in Best Workplaces for Millennials™ 2023
• #34 in Fortune Best Workplaces for Women™ 2022