Paramedic - Dispatcher - Full Time Tues, Fri, Sat - Days — Gainesville, GA

Job Category:

Allied Health

Work Shift/Schedule:

8 Hr Afternoon - Evening

## About the Role:

# Job Summary

While under the supervision of a Field Services Manager, the Dispatcher primarily works independently to process the treatment and quick admission of emergency medical patients. Dispatchers should possess exceptional knowledge of medical terminology, pre-hospital pharmacology, and field treatment guidelines for various emergency conditions. treatment and stabilization of all patients and the standard of care for pre-hospital emergencies. Should have excellent communications skills and possess the ability to manage multiple communications related tasks at one time.

# Minimum Job Qualifications

• Licensure or other certifications: State Certification as EMT.
• Educational Requirements: High School Diploma or GED.
• Minimum Experience: Level 1 - EMT with field experience but no dispatch experience; Level 2 - EMT with two (2) years of dispatch experience or paramedic with no dispatch experience; Level 3 - Paramedic with two (2) years of dispatch experience
• Other:

# Preferred Job Qualifications

• Preferred Licensure or other certifications: Paramedic License.
• Preferred Educational Requirements:
• Preferred Experience:
• Other:

• Communication skills various mediums-Radio, Telephone, Face-to-Face
• Understanding of medical terminology
• Proficiency in Microsoft Word, Excel, and Access
• Knowledge of indications, dosages, and contraindications of common pre-hospital pharmaceuticals
• Knowledge of pre-hospital emergency treatment protocols (specifically - Stroke, STEMI, and Trauma management)

# Essential Tasks and Responsibilities

• Manages the patient transportation needs of Northeast Georgia Medical Center, Hospice, and Laurelwood.
• Serves as communication point of contact for all incoming air and ground ambulances.
• Communicates and documents all potential in-bound Stroke Alerts.
• Communicates and documents all potential in-bound Trauma Alerts.
• Communicates and documents all potential in-bound STEMI Alerts.
• Ensures that all communication equipment is operational 24 hours a day/7 days a week.
• Troubleshoots problems with EKG transmission from the field.
• Accurately databases information from incoming ambulances.
• Expeditiously responds back to the field ambulances that are requesting medical treatment orders from a physician.
• Identifies and alerts the appropriate personnel to possible radio equipment problems with the field ambulances.
• Manages the appropriate software programs for patient transportation and admission to the hospital.
• Is able to take reservations and dispatch NGHS ambulances from the department’s dispatch software program.
• Accurately enters ambulance information from non-NGHS field ambulances in the dispatch program.
• Makes bed assignments in the ER’s bed tracking software system for incoming ambulances before their arrival.
• Ensures that Registration staff is aware of in-bound patients and their estimated time of arrival.
• Properly uses the radio console and troubleshoots problems.
• Promptly answers the telephone and appropriately uses its functions in order to enhance communication links.
• Maintains and operates the Medical transport dispatch radios.
• Performs daily check of all communications related equipment in the Dispatch Center including computers, radios, telephones, printers, fax machines, and 12-lead EKG receiving stations.
• Minimizes the amount of time an ambulance crew has to wait for a bed assignment.
• Notifies the appropriate staff of the ETA of the ambulance and the condition of the patient.
• Helps the medics physically locate the appropriate bed if needed.
• Receives and documents concerns that affect NGHS from the ambulance crews and notifies the appropriate staff.
• Submits Plant Operations work orders for repairs needed in the Dispatch Center and EMS room.
• All verbal communication is performed according to Medical Transport policies and the laws of the State of Georgia.
• Adequate report is given at the end of each dispatch shift in order to maintain a constant flow of patient and ambulance tracking.

# Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time
• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time
• Vision: % of time
• Kneeling/Stooping/Bending: Occasionally 0-30%
• Standing/Walking: Occasionally 0-30%
• Pushing/Pulling: Occasionally 0-30%
• Intensity of Work: Frequently 31-65%
• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

NGHS: Opportunities start here.