Dispatcher at L&M Bus Corp — BROOKLYN, NY

### Dispatcher – $20/hr

Location: Brooklyn Company: First Student

At First Student, our Dispatchers play a vital role in keeping our operations safe, reliable, and on schedule. You’ll be responsible for coordinating bus routes, ensuring on-time performance, and supporting drivers and monitors with frontline communication.

### What We Offer

• Competitive Pay: $20/hour
• Comprehensive Benefits: Medical, dental, and vision; 401(k); paid holidays and vacation (benefits vary by location and role)
• Career Growth: Tremendous advancement opportunities across North America, with a 3–5 month Manager-in-Development program for future leaders
• Positive Work Environment: Supportive, safety-focused, and team-oriented
• Training & Development: Ongoing instruction in safety, technology, and operations

### Key Responsibilities

• Serve as the primary point of contact for parents, schools, and administrators regarding bus delays, schedule updates, or stop concerns.
• Actively manage complaints, answer heavy-volume phone calls, and provide creative, real-time solutions for pick-up/drop-off issues.
• Monitor route progress and communicate with drivers via two-way radio.
• Monitor on-time performance.
• Coordinating with emergency services, management, and maintenance teams during accidents, incidents, or mechanical failures
• Maintain a variety of records and files related to bus transportation.
• Ability to create and work with spreadsheets and other forms of computer data.
• Support routing relating to drivers and routes
• Assist drivers with day-to-day operational questions and route needs
• Resolve customer or service problems directly when appropriate or escalate to the Operations Complaints Supervisor or Location Leadership
• Complete special projects as assigned

### Qualifications

• High school diploma or equivalent (commercial vehicle license preferred)
• 1-3 years of relevant experience (dispatch, terminal operations, or driving)
• Strong communication, customer service, and organizational skills
• Proficiency with computers and radio dispatch systems
• Ability to multitask and work under time constraints

### Our Commitment

We believe that diversity and inclusion make us stronger. At First Student, you’ll join a community that values respect, teamwork, and growth. Together, we make a positive impact where we live and work.

Start your journey today. Apply now and get your career on the road with First Student!

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