Block Clerk - Part Time on Fridays at Carvana — Framingham, MA

Part Time on Fridays from 8:30am to 12:30pm

About Us

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.

Role and Team

Reporting to the Office Manager or other designated manager, the block clerk enters sale information for in-lane and/or on-line LiveBlock transactions (including price, bid badge number, if-bids, and announcements) ensuring efficient and accurate information is transferred into the appropriate computer system.  Corrections to be documented on the appropriate form when an error is made.  Must know, practice, and ensure company policies and procedures and state or federal laws are always followed.

Responsibilities

• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
• Review pre-populated AMS data.   Enter any missing or modified announcements the dealer or auctioneer announces as requested.
• Enter sale data into the LiveBlock system by listening closely to the Auctioneer and watching monitors for internet bids, while rapidly entering the increasing amount of the incoming bids.
• Ensure accurate recording of the sale price and bidder numbers are entered.
• Document any corrections on the appropriate form when an error is made and turn into Manager.
• Maintain a good flow of communication with the auctioneer and dealer representative.
• Attend weekly/monthly informational meetings to keep abreast of any updates made to operating systems, policies, or procedures.
• Monitor all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance, and safety.  Advise Facilities of all breakdown and maintenance needs immediately.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.  Report all incidents to the Manager.
• Any other duties assigned by the designated manager

Skills and Attributes

• Team player who can collaborate well with multiple departments, customers and vendors
• Strong customer service skills
• High degree of safety focus
• Proven ability to multitask while maintaining attention to detail
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills

Qualifications

• High School Diploma or GED preferred.
• One (1) year of clerical experience with basic computer skills and date entry skills required.
• Must be 18 years of age and have a valid driver’s license that meets the requirements
• Able to safely drive a variety of make/model/sizes of vehicles
• Proficiency with computer systems and applications

ADESA Values

• Our Next Customer May Be Your Mom: Every customer deserves the same level of care and respect one would give to their own mother.
• We’re All in This Together: The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.
• There Are No Sidelines: Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.
• Be Brave: Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.
• Zag Forward: The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.
• Don’t Be a Richard: A simple guiding principle to act appropriately and professionally.
• Stay Scrappy: This value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers.

ADESA Benefits and Perks

Other Requirements

• The physical activity requirements of the position range from Light to Medium Physical Work.
• Constant - standing, watching, touching, listening, walking, talking
• Frequent - bending, stooping, kneeling, lifting, grasping, pushing, pulling
• Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Physical Working Conditions

Legal Stuff