Outreach & Enrollment Supervisor -San Leandro at Habitathealth — San Leandro, CA

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‐home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‐driven care teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com.

Estimated Start Date:  10/5/26

Role Scope: The Outreach & Enrollment Supervisor leads Habitat Health's Outreach and Enrollment team, driving participant growth through strategic leadership, operational excellence, and talent development. This role oversees the end-to-end outreach, intake, and enrollment functions, ensuring prospective participants receive a seamless, participant-centered experience from initial engagement through enrollment. Partnering closely with center leadership and cross-functional teams, the Outreach & Enrollment Supervisor develops high-performing teams, strengthens community partnerships, removes operational barriers, and leverages data-driven insights to achieve organizational growth goals while ensuring compliance with applicable regulatory requirements.

Core Responsibilities & Expectations for the Role

• Leads, coaches, and develops a high-performing Outreach and Enrollment team by fostering accountability, professional growth, continuous learning, and a culture of belonging.
• Develops and executes outreach and enrollment strategies that drive participant growth, strengthen referral partnerships, and support organizational objectives.
• Monitors team performance, operational metrics, and enrollment outcomes, using data and insights to identify opportunities, improve performance, and remove operational barriers.
• Partners with center leadership and cross-functional teams to deliver a coordinated, participant-centered enrollment experience and support successful transitions into the PACE program.
• Provides leadership and guidance on complex enrollment cases, participant eligibility, family dynamics, and operational challenges to support informed decision-making and positive participant outcomes.
• Builds and maintains strategic relationships with healthcare providers, community organizations, referral partners, and other external stakeholders to expand referral networks and strengthen community engagement.
• Leads community outreach initiatives, educational events, and local growth activities that increase awareness of Habitat Health's PACE program and support market growth.
• Ensures compliance with applicable federal and state regulatory requirements, as well as Habitat Health policies and procedures, through operational oversight, quality monitoring, and continuous coaching.
• Drives continuous improvement by identifying best practices, streamlining workflows, and implementing solutions that enhance participant experience, operational efficiency, and team performance.
• Performs other related duties as assigned

Required Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, Public Health, Marketing, or a related field, or an equivalent combination of education and relevant leadership experience.
• Minimum of three (3) years of experience in healthcare sales, outreach, enrollment, business development, care navigation, social services, community engagement, or a related healthcare environment.
• Minimum of one (1) year of experience leading, coaching, mentorin