Teledyne Instruments, Inc. · US - North Falmouth, MA

Field Service Support Technician - TapTone / $50,600.00-67,500.00-84,400.00 — US - North Falmouth, MA

Full-timeUS - North Falmouth, MA$50,600–$67,500/yearPosted 2026-07-13Apply on Workday
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Job Description

Teledyne TapTone is a global leader in container inspection technology, delivering innovative solutions that help food, beverage, and consumer goods manufacturers ensure product integrity and quality. For more than 50 years, TapTone has pioneered advanced inspection systems—including leak detection, seal integrity testing, and fill-level verification—engineered for high-speed production environments. Headquartered in North Falmouth, Massachusetts, TapTone combines deep engineering expertise with a customer-first approach as part of Teledyne Technologies.

Position Overview

TapTone Service Technicians are the backbone of our installation, technical support, and maintenance operations. In this customer-facing role, you will diagnose, service, install, and support TapTone inspection systems at customer facilities across North America and, on occasion, internationally. You will work hands-on with sophisticated electro-mechanical equipment, ensuring optimal system performance while delivering a seamless customer experience from installation through ongoing service and repair.

The ideal candidate will be located in the Northern U.S. Corridor or Eastern Great Lakes Region. This position requires regular travel to customer sites and trade shows (approximately 60-80%). The successful candidate must be able to travel and obtain a U.S. passport.

Essential Duties and Responsibilities

  • Diagnose and troubleshoot technical issues related to TapTone inspection equipment
  • Perform on-site equipment repairs and preventive maintenance at customer facilities
  • Install new inspection systems and verify proper operation
  • Train customers on equipment operation, maintenance, and best practices
  • Provide technical support and expert guidance to customers and internal colleagues
  • Maintain accurate and detailed service records, reports, and documentation
  • Collaborate with fellow service technicians and internal teams to improve service procedures
  • Ensure compliance with all health and safety regulations during service activities
  • Prepare service reports detailing activities, findings, and equipment performance
  • Recommend system improvements, upgrades, or enhancements to improve performance and reliability
  • Due to the type of work at the facility and certain access restrictions, successful applicants must be a “US Person” (US Citizens, US Nationals, lawful permanent residents, asylees or refugees)

Qualifications / Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

  • Minimum of 5 years of experience in a repair, technical support, or military technical training environment
  • Associate’s Degree or higher in mechanical or electrical engineering preferred, or an equivalent combination of education and experience
  • Strong technical background with proven electrical, electro-mechanical, and software troubleshooting skills
  • Advanced diagnostic, troubleshooting, and problem-solving abilities
  • Excellent verbal and written communication skills with strong interpersonal capabilities
  • Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint

Preferred Qualifications

  • Experience using Salesforce or other Customer Relationship Management (CRM) tools
  • Prior experience working directly with customers in a field-service role or sales-support capacity. Food and beverage industry experience is a plus.
  • Ability to work collaboratively as part of an extended service and support team

Physical and Work Environment Requirements

  • Ability to lift, carry, and move equipment weighing up to 50 pounds
  • Ability to work in busy, industrial, and occasionally loud environments
  • Willingness to work occasional non-standard hours
  • Ability to stand for prolonged periods in factory or production settings

Salary Range:

$50,600.00-$67,500.000