AVEVA Software LLC · Houston, TX

Tech Support Principal Engineer at AVEVA Software LLC — Houston, TX

Full-timeHouston, TX$82,400–$170,400/yearPosted 2026-07-24Apply on Workday
Apply at AVEVA Software LLC Let Jobeezy apply

Full job description

Salary Range:

$82,400.00 - $170,400.00

Job Title: Tech Support Principal Engineer

Location: USA - Houston, TX/ Lake Forest, CA/ Philadelphia, PA

Employment Type: Full Time

The job

AVEVA Unified Supply Chain has an established reputation for providing the best tools in sector: software which is easy-to-use, powerful, fast and robust. Our clients rely on our tools to make a wide range of business decisions and depend on us to provide application support and training to help them get maximum value from our software.

As a Tech Support Principal Engineer, you will work as part of the Global Technical Support team which is responsible for all aspects of supporting our products. The Technical Support Team provides constructive, added-value advice that guides users to the information they want, helps them make sense of their data, and educates them in making the best use of the tools.

Key responsibilities

  • Responding to all queries from customers – these can range from straightforward requests on usage of the tools to in-depth investigations of complex modelling problems.
  • Working with a broad range of customer end-users, including technical experts, to understand business workflows, solve problems, and provide detailed technical advice.
  • Training, including development of training material and running training courses.
  • Tracking and prioritising the status of customer queries, ensuring that they are dealt with in a timely manner.
  • Coordinating investigation of customer issues across multiple teams.
  • Working closely with Sales, R&D, Services and Project Management teams to ensure that customer queries are addressed in the most efficient way.

Essential requirements

  • 10+ years of Industry knowledge from the Oil and Gas sector [Refinery Economics]
  • Strong numerical background, ideally with a degree (or Ph.D) in mathematics, engineering or physical sciences
  • Analysis of technical requirements, solving detailed technical problems and providing solutions
  • An ability to communicate detailed technical topics to a varied audience
  • Experience of presenting to clients and to an audience
  • Keen to learn and gain in-depth understanding of technical issues
  • Competent user of Microsoft Word, Excel and PowerPoint

Desired skills

  • Experience of Economic Planning within the Oil and Gas value chain optimization
  • Software development experience
  • Understanding of databases, networks and software architecture

Commercial at AVEVA

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.

If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.

Find out more: https://www.aveva.com/en/about/careers/

USA Benefits include:

Hybrid working

Hiring process

About AVEVA