Security Associate - 1st Shift at Carvana — Charlotte, NC

• Monday-Friday, 8:00 AM – 4:00 PM

Pay Range: $16 hourly

About Carvana

About the team and position

What you’ll be doing

• Lead with a service-first mindset in every interaction.
• Live the Carvana values — and make sure they're felt by everyone you work with.
• Be the face of Carvana at the gate for associates, vendors, and visitors.
• Communicate like a pro — clear, calm, active listener, no missed signals.
• Use our Unified Security Platform to monitor live cameras, review footage, and investigate intrusion alerts so nothing on site catches us off guard.
• When things get hot, keep it cool. De-escalate, win with partners, and remember — we're all in this together.
• Run point at the gate using the Safe & Secure App (SAS App) and RFID tech, enforcing ingress/egress procedures every single time.
• Manage and document vehicle movement through the Inspection Center entrance and exit gates.
• Show up when the team needs you. You'll be trained and certified in first aid, CPR, and AED — and we expect you to use it when the moment calls for it.
• Know our emergency protocols cold so you can act decisively when seconds count.
• Keep the site operational in any weather — snow removal in winter, heat-safety protocols in summer, no excuses, no shortcuts.
• Drive a safety-first culture by spotting environmental hazards, running safety audits, and reinforcing best practices with the people around you.
• Scan thousands of vehicles a day to keep operational flow tight — between mobile rover tech and manual handheld scans, every car gets accounted for.
• Cover ground. This role involves serious walking to reach restricted or hard-to-access areas of the lot.
• Run vehicle location research and deliver clean, detailed reports to leadership when operational questions come up.

Key Metrics:

• Unit Loss Rate versus Plan
• Safe & Secure App Execution
• Inventory Control/Accuracy and Tracking
• Safety Incident Performance

What you should know/have

• 1–2 years in a customer service environment
• Strong verbal and written communication
• A track record of solid decision-making in a complex, fast-moving environment
• Ability to build strong working relationships and connect with people quickly
• Ability to organize, plan, and execute multiple tasks at once in a fast-paced setting
• Ability to handle conflict in a positive, productive way

We’d love it if you also have

• Familiarity with CCTV, RFID, Card Access, or other Safe & Secure technology
• Previous experience supporting an OSHA / Safety Team program
• Experience with crisis prevention and/or response plans

What we’ll offer in return

• Full-time hourly position with a competitive wage
• Medical, Dental, and Vision benefits
• 401(k) with company match
• A stack of perks — student loan support, vehicle discounts, pet benefits, and a lot more
• A wellness program built to keep you healthy, physically and mentally
• Real opportunities to grow your skills and share what you know across the org
• A promote-from-within culture with a startup feel — career paths can move fast around here
• A seat at one of the fastest-growing companies in the country

Other requirements

• Must be able to read, write, speak, and understand English
• Must be at least 18 years of age
• This position is designated as a safety-sensitive position
• Must be able to lift up to 60 pounds independently; the majority of lifting from knee to shoulder heights; other lifting required from various levels
• Must be able to carry and transport up to 60 pounds up to 20 feet
• Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet, and may have fumes or odors due to vehicle maintenance
• Requires excellent visual acuity and manual dexterity
• Requires use of safety equipment that may include, but is not limited to, face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment
• Requires frequent driving and computer data entry
• Must adhere to regular and predictable attendance
• The facility is a 24/7 operation, and gates must be manned at all times

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