Player's Club Representative — Uncasville, CT

Position Summary:

This position is responsible for creating and updating Momentum accounts within the gaming operating system while providing superior customer service for all our guests.

• Responsible for collecting and entering data into the gaming operating system (ACSC/FPR) to create new guest accounts in accordance with company and departmental procedures
• Re-issues Momentum cards and provides promotional information upon request
• Interacts with and provides information to all guests at the Players Club booths and promotional kiosks
• Maintains and respects confidentiality of marketing programs, guest information and databases
• Adds Free Slot Play to guest accounts per departmental procedures

Secondary Duties and Responsibilities:

• Works alongside the various Marketing department to provide excellent guest service
• Maintains a clean and well stocked work area
• Assists the Player’s Club Manager and Shift Managers, as needed

Minimum Education and Qualifications:

• High School Diploma or equivalent
• Must be able to communicate effectively in English
• Previous customer service experience
• Basic computer and typing skills

• Knowledge of the player tracking system and how to interpret gaming data screens
• Knowledge and awareness of all promotions and property attributes

Training Requirements:

• Knowledge of ACSC, GHS, Motorcoach, Halo and FPR applications
• Knowledge of department policies and procedures
• Navigation of informational screens such as SharePoint and the mohegansun.com web page

Physical Demands and Work Environment:

• Must be able to tolerate a smoking environment with loud background noise and dim lighting
• Must be able to stand for extended periods of time with light lifting
• Must be able to work various shifts and flexible hours

Work Shift:

Regular

.