Senior Property Manager - Cathedral Heights at Bozzuto — Washington, DC

# Primary Responsibilities:

As a Senior Property Manager (Senior General Manager), your primary responsibilities include:

• Leading by example and being a role model for the standards and behaviors consistent with the core values and culture of Bozzuto
• Inspiring the team to effectively execute sales, marketing and operational activities that achieve budgeted occupancy and customer retention goals
• Managing the financial performance of the property in accordance with the established budget
• Effectively coaching all team members to understand how they contribute to the big picture
• Creating and delivering timely and accurate financial and operational performance reports to clients and ownership groups that clearly explain operational effectiveness, trends and variances
• Cultivating and maintaining strong, loyal relationships with all constituents—owners, residents, employees and vendors
• Being an expert on the competitive marketplace and effectively coaching the team to proficiency in differentiating the community and Bozzuto from competition
• Partnering with consumer marketing to implement marketing strategies that position the community as a destination for people seeking engaged and enriched living experiences
• Creating an operating environment that assures consistent guest satisfaction and yields outstanding customer satisfaction ratings and community reviews
• Working weekends when prospective residents are out looking for their new home—one weekend per month with two days off during the week
• Inspiring the professional growth and development of all team members by encouraging knowledge sharing and collaboration
• Supporting participation in training and educational opportunities

# You Create Value by:

• Leading day to day operations across multiple functions, ensuring compliance with service levels, business objectives, and operational excellence while driving process across cross-functional process improvements
• Managing executive client relationships by serving as the primary point of contact, leading operational reviews, resolving escalated issues, and fostering long-term partnerships
• Preparing and analyzing high volume operations reports and key performance indicators, delivering actionable insights and strategic recommendation to improve performance, efficiency, and client satisfaction
• Building a motivating environment that encourages your team to give their very best
• Coaching in the moment and providing team members with opportunities to develop their skills while simultaneously developing your own
• Proactively managing the performance of all team members through performance reviews, regular constructive feedback and development/growth plans
• Connecting with people by engaging in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
• Taking responsibility for customers’ problems, making sure they’re solved and treating them like you would your best friend
• You play an active role in making certain the community is impeccable
• You roll up your sleeves and assist team members—no job is “below your pay grade”

# What You Bring to Us:

• 4 year college degree or equivalent relevant experience
• 5+ years of experience in the property management, hospitality or retail industries
• DC PM License is required
• A track record of success building, developing and retaining high-performing teams
• A track record of building and maintaining strong relationships with clients, investors, ownership groups and vendors
• Experience managing a budget and/or P&L
• Proficiency with industry software (YARDI), apps and computer programs
• Strong financial skills with a basic knowledge of generally accepted accounting principles (GAAP)
• Outstanding communication skills, both written and verbal
• A sharp professional appearance

Salary Range

$145,000—$155,000 USD

• Competitive compensation.
• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave. We provide 20 days of paid time off plus holidays.
• Retirement planning. We offer a 401k program with a company match.
• Tuition reimbursement. Plus, many other programs to support career development and growth.
• A place you belong. We proudly offer a diverse range of employee resource groups, providing opportunities for our employees to connect over shared experiences, backgrounds, and cultures.