Banquet Captain at Evergreen Alliance Golf Limited LP dba Arcis Golf — The Oaks Club at Valencia - Valencia, CA

Club Location:

The Oaks Club at Valencia - Valencia, CA

SUMMARY

Supervises, trains and monitors the performance of assigned banquet staff, ensuring that all procedures are completed to department and location standards.

ESSENTIAL FUNCTIONS:

Maintains complete knowledge of service requirements for assigned function, communicates BEO expectations to banquet staff and carries out event as onsite captain. Supervises banquet staff; ensures quality service is provided to guests and provides hands-on hospitality for a wide variety of events. Greets guests upon arrival and assists in seating as required by group; ensures a pleasant visit for each guest; recognizes and resolves guest complaints and concerns. Supervises event setup and breakdown procedures; contributes to overall cleanliness and organization of facility and event location. Performs special projects delegated by Private Events management. Stays updated on latest developments pertinent to the department as well as the location.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

1 to 2 years banquet supervisory experience; excellent people and communication skills. Proven experience supervising banquet staff in an event setting and demonstrated outstanding customer service. Must possess willingness to learn and perform new banquet event programs and services. Excellent communication and organizational skills, attention to detail, drive and motivation. Flexibility with schedule with evenings and weekend work required.

LANGUAGE SKILLS

Ability to read and interpret documents such as BEOs (Banquet Event Orders), safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of the organization.

REASONING ABILITY

PHYSICAL DEMANDS

While performing the duties of this job, the associate is regularly required to stand, and use hands and fingers to handle, or feel. The associate frequently is required to reach with hands and arms and talk or hear. The associate is occasionally required to sit; walk; climb or balance; and stoop, kneel, crouch, or crawl. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually loud.

Pay Range: $18.47 - $24.00