American National Red Cross · Princeton, NJ

Senior Volunteer Engagement Specialist at American National Red Cross — Princeton, NJ

Full-timePrinceton, NJ$72,240–$76,124/yearPosted 2026-07-21Apply on Workday
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Full job description

Job Description

WHY CHOOSE US?

Where Your Career is a Force for Good!

The American Red Cross is seeking a Sr. Volunteer Engagement Specialist to support our New Jersey Region. Location is Tinton Falls or Princeton, NJ.

Position is hybrid, working 1 day per week in the office and other days from home.

WHAT YOU NEED TO KNOW (Job Overview):

The Sr. Volunteer Engagement Specialist contributes expertise and guidance to implement and execute programs and services that further the engagement of volunteers. Supervise volunteers and act as a subject-matter-expert on volunteer programs, tools, processes and systems. Serve as a liaison to internal partners and external organizations. Provide support, development and/or leadership guidance to all volunteers.

Specific duties: oversee youth volunteer engagement; help coordinate community mobilization events.

  • Contribute expertise and serve as a resource for volunteer engagement best practices. Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area which includes frequent interaction with the volunteer community both personally and through the volunteer infrastructure. Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
  • Responsible for development of a thorough volunteer needs assessment for assigned area. Meet with stakeholders and ensure alignment of established goals to volunteer needs. Monitor the appropriate usage and implementation of the needs assessment through department collaboration and mutual accountability for results.
  • Lead all programs related to Youth and Young Adult volunteer programs and lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position.
  • Lead volunteer training and serve as subject-matter-expert on volunteer programs, tools and resources. Provide support and guidance to volunteer trainers and ensures training is thorough and documented.
  • Facilitate formal and informal recognition efforts and events to promote community and honor the volunteer experience and contributions.
  • Train and lead screening and training team volunteers. Serve as Point-of-Contact to the Volunteer Intake Processing Center. Assist in screening and referring prospective volunteers.
  • Lead the development and management of volunteer planning and scheduling to ensure a strong fill rate. Serve as a liaison to internal and external partners to ensure all volunteer requests are timely and complete.
  • Education: Bachelor's degree required.
  • Experience: Minimum of 5 years of related experience. Volunteer Management experience preferred.
  • Skills & Abilities: Ability to work on a team. Excellent oral and written communication skills. Strong interpersonal and presentation skills. Good organizational skills, attention to detail and the ability to handle multiple and continuously evolving priorities effectively. Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook. Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
  • Travel: Will involve some travel.
  • Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).

The salary range for this position is (New York ): $72,240 - 76,124

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Experience working with and engaging volunteers.

BENEFITS FOR YOU:

  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO: Starting at 19 days a year; based on type of job and tenure
  • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
  • 401K with up to 6% match
  • Paid Family Leave
  • Employee Assistance Program
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition

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