SECURITY SHIFT SUPERVISOR at Boyd Gaming — Florence, IN

The Security Shift Supervisor is responsible for supervising the daily activities of the Security Department on assigned shift; provides support for other departments as needed.

The Security Shift Supervisor:

• Is responsible for training, and motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
• Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.
• Establishes and maintains training and development procedures to ensure extraordinary guest service standards are achieved.
• Ensures that proper arrest procedures and detainment techniques are carried out in violations of criminal law.
• Ensures that all company and departmental procedures are followed; assists various local, state and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Maintains current information on local criminal activity, etc., to ensure the protection of company assets, guests and team members; develops and maintains communications with law enforcement agencies and security personnel of other casinos.
• Resolves guest complaints and ensures that the highest level of guest service is rendered at all times.
• Provides support to departmental management in the event of sensitive and/or dangerous situations involving terminations, thefts, team member or guest issues, etc.
• Is responsible for transportation of "for cause” drug/alcohol testing, as needed.
• Conducts training classes on various topics such as: CPR, First-Aid, Bomb Search & Recognition, Disaster Planning and Evacuation, investigation of accidents, etc.
• Acts as the On-Scene Leader that reports to the Security Manager for any life safety emergency (such as, fire, flood, bomb threat, evacuation, man-overboard, etc.) on the vessel to ensure safety of casino guests, employees and property.
• Provides support to other departments to ensure that proper procedures for Games, Slots, Cashiers, drops, etc., are implemented and maintained.
• Maintains a high level of awareness as to criminal and civil laws as it pertains to Belterra; may conduct investigations where required.
• Prepares complete and accurate reports to ensure that management is kept abreast of security related incidents.
• This position spends a majority of on-duty time standing and/or walking in public areas of the property, including but not limited to, the casino, pavilion, restaurants, meeting spaces, rooming areas, parking lots, golf course and grounds.
• Must be able to effectively and efficiently transverse stairs, uneven surfaces, varied flooring surfaces and ground coverings while patrolling, responding to calls for service or emergency situations.
• Ability to compose, review and comprehend, clear, concise and accurate reports.
• Must be able to identify and quickly respond to potential problems, altercations and conflicts and defend self and others in combative situations.
• Must be able to lift, push and pull up to 50 lbs, move money boxes, carts and drop equipment as necessary.
• Must be able to assist sick or injured guests and/or employees.
• Ability to communicate courteously, effectively, and professionally with guests, outside contacts and all levels of employees.
• Must be able to use tools and equipment, including but not limited to, keys, handcuffs, flashlights, radios, computers and other tools specific to the position.
• Must be flexible to work varying shifts and time schedules as needed.
• Ability to perform duties under varying conditions, including but not limited to, exposure to varying levels of smoke, crowds, noise, and changing weather conditions.
• Minimum of two (2) years’ experience in security, law enforcement or military.
• At least one (1) year experience in supervision, preferred
• Basic knowledge of Indiana civil and criminal laws and Indiana Gaming Commission regulations.
• Basic knowledge of county and state ordinances.
• Knowledge and understanding of electronic, video, and alarm functions.
• Knowledge of Microsoft Office, preferred.
• Valid driver's license, preferred.
• AED, CPR Certified, First Aid Certification and Blood Borne Pathogen training, preferred.
• Effective verbal and written communication skills.
• Ability to compose clear, accurate, and concise reports.
• General familiarity with investigative procedures.
• Ability to maintain confidential information.
• Must be bondable with no felony convictions.
• Ability to work in a drug free environment and pass a chemical dependency test as required.
• Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations.
• Must be at least 21 years of age.