Airport Concierge at AGI Ground Inc — Denver, CO

Job Description

As an Airport Concierge, you will be responsible for delivering a seamless end-to-end airport experience to clients, ensuring customer satisfaction.

Ideal candidates will have at least one year of Customer Service experience.

Job Responsibilities:

• Greet client upon arrival at the airport with a friendly and professional demeanor.
• Escorting clients through security
• Escort clients to their gate, lounge, restaurant or amenity of their choosing.
• Assisting with luggage ensuring it loaded to the correct destination.
• Continuously monitoring flights and communicating any gate changes, delays, early arrivals or cancellations to the client.
• Assist client print boarding pass if necessary.
• Become familiar with all airport amenities such as restaurants, services, retail locations and airline ticket counters, gate information, and the quickest route from point A to point B.
• Develop and maintain professional rapport with regulating agencies and airlines within the airport.
• Exhibit upmost confidentiality with clients and client information.
• Maintain strict adherence to escorting protocol within the airport.
• Utilize Airport Butler systems to manage service details and communicate with clients.
• Perform other duties as assigned.

Safety, Security and Compliance:

• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
• Fully understand AGI Health & Safety and Security policies.
• Attend training courses as may be required by AGI.

Physical Requirements:

• Airport Concierge must be able to occasionally lift / carry / push / pull and move items 45 pounds (or more).
• Must be able to sit or stand for long periods of time.
• Must be able to work in various weather conditions.

Knowledge, Skills & Abilities:

• Good Communication Skills – Airport Concierge must be able to communicate information and instructions verbally and/or email and phone.
• Customer Service Skills – Airport Concierge are the primary point of contact for clients with any flight changes must have professional, courteous communication while resolving customer concerns.
• Computer skills: Airport Butler Concierge will be required to use Airport Butler app to track to track the start and end time of a greet.
• Problem-solving skills: Airport Concierge may be called upon to offer clients other lounge and/amenities options has necessary.
• Time management skills: Airport Butler must be able to manage their time to effectively complete tasks efficiently in a fast-paced environment.

Qualifications

• High school diploma or GED
• Be at least 18 years of age.
• Must own smartphone with a mobile operating system and be willing to download apps required by AGI/Airport Butler for operational and data privacy purposes – partial reimbursement of service plan will be paid monthly
• High proficiency of computer and smartphone skills, including smartphone applications.
• Excellent verbal and communication skills.
• Must be willing to work flexible schedule morning, nights, weekends, and holidays to meet the demands of the operation.
• Must wear company uniform as outlined and conform to all grooming standards.
• Must after training, be able to efficiently use Airport Butler’s automated reservation system, scheduling application, and communication technology.

18.50 - 20.00