Contents Restoration Manager at SERVPRO — Georgetown, DE

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Profit sharing
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary

# Contents Manager

SERVPRO of Sussex County

Competitive base salary plus performance-based incentive opportunities

SERVPRO of Sussex County is hiring a hands-on Contents Manager to build, lead, and grow our dedicated Contents Division.

We are looking for a highly organized, driven, detail-oriented, and customer-focused leader who can take ownership of the department. The ideal candidate is a self-starter who sees what needs to be done, creates a plan, and follows through without constant direction.

The Contents Manager will oversee all aspects of contents restoration, including pack-outs, inventory, cleaning, transportation, storage, pack-backs, scheduling, documentation, customer communication, staffing, quality control, and financial performance.

This position reports directly to the Restoration Operations Manager and will initially lead a dedicated Contents Supervisor. Additional Contents Technicians will be added as the department grows.

What You’ll Do

• Build and manage the Contents Division using SERVPRO systems, standards, and procedures
• Oversee inspections, pack-outs, inventory, cleaning, storage, transportation, and pack-backs
• Deliver a professional and compassionate customer experience
• Communicate with customers, insurance professionals, vendors, subcontractors, and internal team members
• Develop project scopes and review estimates
• Schedule employees, vehicles, equipment, materials, and vendors
• Ensure photographs, inventories, job notes, authorizations, and supporting documentation are complete and accurate
• Track job progress, production costs, revenue, profitability, and department performance
• Maintain an organized warehouse, cleaning area, storage system, and equipment inventory
• Establish quality-control standards for handling and tracking customer belongings
• Ensure compliance with safety and risk-management procedures
• Recruit, train, supervise, and develop contents personnel
• Lead and support the Contents Supervisor in daily field operations
• Identify staffing needs based on workload, revenue, backlog, and profitability
• Report department performance and operational needs to the Restoration Operations Manager
• Perform other duties as assigned

Who We’re Looking For

• Self-starter who takes ownership and initiative
• Highly organized and able to manage multiple projects
• Driven to achieve production, profitability, quality, and growth goals
• Detail-oriented, especially with inventory and documentation
• Customer-centric and able to communicate with empathy
• Comfortable making decisions and solving problems independently
• Able to create systems, set expectations, and hold team members accountable
• Comfortable balancing field involvement with management responsibilities

Qualifications

• High school diploma or GED required
• Associate or bachelor’s degree preferred
• At least three years of operations experience
• At least one year of management or supervisory experience
• Experience in restoration, contents cleaning, moving, logistics, warehousing, construction, or a related field preferred
• Restoration industry certifications preferred
• Strong leadership, communication, and problem-solving skills
• Basic computer and mobile-technology skills
• Valid driver’s license and satisfactory driving record
• Ability to pass applicable employment screenings

Compensation

This position offers a competitive base salary plus performance-based incentive compensation.

Additional compensation may be earned by meeting or exceeding department goals related to:

• Revenue and production
• Gross profit and job profitability
• Project turnaround times
• Documentation and inventory accuracy
• Customer satisfaction
• Quality control
• Department growth
• Safety and operational compliance

Specific performance goals and incentive amounts will be clearly defined.

Schedule and Travel

This is a full-time position with a typical schedule of 7:00 a.m. to 5:00 p.m., Monday through Friday, averaging approximately 45 hours per week.

Additional hours, including evenings and weekends, may be required based on project needs and emergency-service demands.

Travel is primarily local throughout Sussex County and surrounding areas. Occasional out-of-area travel may be required.

Physical Requirements

This position includes office work, warehouse oversight, field management, and jobsite visits.

The employee may be required to:

• Lift up to 50 pounds independently and up to 100 pounds with assistance
• Stand, walk, bend, kneel, reach, push, pull, and carry
• Work around dust, odors, cleaning products, fumes, and airborne particles
• Work in hot, cold, noisy, or challenging jobsite conditions
• Wear appropriate personal protective equipment, including a respirator when required

Reasonable accommodations may be made for qualified individuals with disabilities.

What We Offer

• Competitive base salary
• Performance-based incentive opportunities
• The opportunity to build and lead a growing department
• Access to established SERVPRO systems and resources
• Training and professional-development opportunities
• A supportive, team-oriented work environment
• The opportunity to help customers recover important belongings after property damage
• Benefits and paid-time-off details provided during the hiring process

About SERVPRO of Sussex County

SERVPRO of Sussex County is a locally owned and operated restoration and cleaning company serving homeowners and businesses throughout Sussex County, Delaware.

Our team responds to water, fire, mold, storm, and other property-damage situations with professionalism, urgency, and care.

Each SERVPRO franchise is independently owned and operated.

SERVPRO of Sussex County is an equal opportunity employer.