Associate Retirement Benefits Examiner, Level 3 at City of New York — New York City, NY

The New York City Employees’ Retirement System (NYCERS) is recruiting for one (1) Full-Time Associate Retirement Benefits Examiner, Level 3 in the Benefits Certification/ Edit & Annuity unit within the Retirement & Pension Benefits Division. Their duties include the following: Key Responsibilities

• Team Leadership & Collaboration

o Ability to lead and motivate a team. o Foster collaboration and contribute ideas to strengthen employee skills. o Address subordinate behavior with excellent interpersonal skills.

• Retirement Benefits SME

o Keen understanding of retirement benefit processes, directives, generation of option letter, update pensioner’s data to handle complex cases of all types. o Anticipate work-unit needs and allocate resources to meet goals.

• Organizational & Analytical Skills

o Establish goals and objectives for the unit. o Monitor and develop reports to measure individual and unit production. o Review facts, evaluate situations, and make sound decisions.

• Administrative Responsibilities

o Conduct regular unit meetings. o Draft email correspondence to internal units, other divisions, and external parties. o Update spreadsheets and monitor workflow assignments. o Oversee training, schedules, leave requests, and employee performance evaluations. ________________________________________

• Monitoring & Reporting: Use digital dashboards and automated reporting tools to track unit production and individual performance. This ensures transparency and timely feedback.
• Resource Allocation: Regularly review workload distribution and adjust assignments based on unit needs and employee strengths.
• Communication: Establish clear channels for internal and external correspondence. Templates for emails and meeting agendas can streamline administrative tasks.
• Employee Development: Schedule periodic check-ins to discuss performance, provide constructive feedback, and identify opportunities for growth.
• Decision-Making: Encourage fact-based evaluations and document key decisions for accountability.
• Unit liaison: Communicate and obtain information from/to pensioners, other city and state agencies, NYCERS' work units, and/or other retirement systems. Review and maintain daily unit issues & productivity. Delegate tasks and responsibilities to Assistant Supervisors, monitor NYCEPAS work queues, CRM, service retirement and death cases.

ASSOCIATE RETIREMENT BENEFITS - 40493

• An associate degree or completion of 60 semester credits from an accredited college or university, including or supplemented by 9 semester credits in mathematics, statistics, accounting and/or actuarial science and two years of satisfactory full-time experience performing mathematical, statistical, actuarial or accounting computations in one or more of the following: a) a retirement or employee benefits plan;

b) for customer service in a financial institution; and/or c) in a position requiring the application of law, rules and regulations and the use of statistical, actuarial or similar tables; or

• A four-year high school diploma or its educational equivalent approved by a State's Department of Education or a recognized accrediting organization and four years of the experience described in "1" above. Each 15 semester credits from an accredited college including at least 3 credits in the areas described in "1" above may be substituted for each 6 months of experience to a maximum of 2 years experience. All candidates must have a four-year high school diploma or its educational equivalent and at least 2 years of experience as described in "1" above.