Hotel Sales & Catering Manager - Doubletree Naples at Guest Services Inc — Naples, FL

Compensation Amount:

55,000.00 USD Annual

Job Summary:

The Hotel Sales & Catering Manager is responsible for driving group, meeting, and event business while building strong relationships with clients and delivering exceptional service from initial inquiry through event execution. This role plays a key part in maximizing hotel revenue while ensuring memorable guest experiences.

Job Description

ESSENTIAL FUNCTIONS

• Respond to inquiries, prepare proposals, and negotiate contracts.
• Coordinate event details with clients and hotel departments, ensuring seamless execution of events and post-event follow up.
• Solicits new business from assigned accounts and leads sent through internal referral mechanisms.
• Manage account service through quality checks and other follow-up.
• Respond to in a timely manner to client inquiries and feedback. Identify and resolve client concerns.
• Create contracts, BEOS, agendas, updating and distributing as needed, as well as additional administrative functions.
• Answer phones and field questions from potential clients. Send appropriate information to them in a timely manner.
• Coordinate hotel staff to accomplish the work required to prepare for or facilitate function.
• Maintain complete and up-to-date information in Sales Systems.
• Understands the overall market (i.e. competitors' strengths and weaknesses, economic trends, supply and demand etc.) in order to sell effectively against the competition.
• Conducts site inspections for customer accounts when appropriate.
• Serve as a liaison with organizations, and other national and local business organizations; attending appropriate networking events sponsored by these organizations to prospect for new business.
• Proficient in understanding all attributes of the guest suites and configurations, meeting room sets and capabilities.

​SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma or GED required. Bachelor’s or Business Degree preferred.
• Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to travel and work weekends when required.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to sit at a desk in front of a computer for the entire work day.
• Ability to stand and/or walk for an entire work day.
• Reading and writing work-related documents in English.
• Constantly communicates and receives verbal communication with other employees.
• Lifting, carrying, and pushing up to 15 lbs. occasionally, up to 30 lbs. seldom.
• Occasionally stoop, kneel, or crouch.
• Use hands and arms to reach for, grasp, and manipulate objects.
• Frequent local and national travel required.

EQUIPMENT USED

• Typical office equipment (computer, phone system, fax, copiers, scanners, among others).