Lead Cashier I at Tapestry, Inc. — Orlando, FL

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Key Responsibilities:

• Greet customers warmly; act as an Insider Program ambassador.
• Engage customers at Cashwrap and in line; assess needs and provide solutions.
• Capture customer information accurately and securely.
• Complete end-of-shift audits; process returns, repairs, and damaged items per policy.
• Maintain SKU accuracy, Cashwrap organization, and cleanliness.
• Suggest add-ons and promote gift cards.
• Handle cash/media accurately and deliver purchases appropriately.
• Assist with cashier training and report equipment issues.
• Demonstrate integrity, ownership, and collaboration.
• Stay composed under pressure; multitask and prioritize effectively.
• Communicate clearly and confidently; influence customer decisions.
• Adapt to customer needs and maintain awareness of surroundings.
• Tech-savvy and eager to learn new systems.
• Knowledgeable about products, store policies, and procedures.
• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.

Requirements

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Our Competencies for All Employees

Americans with Disabilities Act (ADA)

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Base Pay Range