Specialist, Vendor Management at Sun Life Financial (U.S.) Services Company, Inc. — Remote

Job Description

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK.

The opportunity:

Specialist, Global Vendor Partnership supports the Manager, GVP and their business stakeholders in managing and overseeing suppliers.

This role is responsible for working with existing vendors as well as our internal stakeholders (business leaders, legal, sourcing, ORO, finance, etc.) on all things related to vendors. This role will also be responsible for tracking and reporting our vendor activity, spend, etc. The role will be expected to bring forward ideas on how to improve the process.

How you will contribute:

• Oversee contract pipeline for renewals and terminations
• Regular business partner reviews to assess supplier performance, identify and address issues, plan for supplier lifecycle
• Support renewal/termination plans, ensure on track and escalate quickly when issues arise to address in timely manner
• Communicate termination notifications to suppliers, validate contractual requirements known and met by both parties
• Onboard new supplier contracts into the contract pipeline and oversight
• Provide guidance on terms within the contracts - clarify to business what can/cannot be done, answer questions raised by business – escalate to manager as needed
• Support request for information by the business (audits, regulatory reporting, etc.)
• Ensure business requirements have been captured accurately for renewal or termination
• Ensure contract records accurate
• Support the development of supplier good practices and templates within GPP and business
• Support manager to ensure alignment with GPP category management team in identifying opportunities (cost, savings) and planning renewal timelines

What you will bring with you:

• Strong communication and interpersonal skills
• Ability to thrive as part of a team responsible for a new process
• Ability to work cross functionally and collaborate effectively with business partners
• Proven success influencing peers, vendors and stakeholders
• Ability to manage competing priorities, work effectively and independently within time constraints
• Detailed oriented with strong organizational skills
• Analytical and Problem-Solving Skills: A proven ability to interpret data, identify trends, and resolve issues to improve performance and enhance supplier efficiency.
• Contract Management Expertise: Demonstrable post-deal contract management experience, including ensuring adherence to contract terms and managing a vast portfolio of IT contracts renewal.
• Commercial Acumen: Proven ability to deliver cost efficiency and added value from contract management, with a sound understanding of financial and business principles.
• Mindset of Continuous Improvement.

Salary: $53,800 - $80,700

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Job Category:

Customer Service / Operations

Posting End Date:

06/08/2026